Guest Service Executive (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: certificationSkills: ["Interpersonal skills","Communication","Time management","Organizational skills","Resilience"]

Deliver exceptional guest experiences in hotel operations by managing check-in/check-out, reservations, and guest requests while addressing inquiries and complaints promptly. Coordinate room assignments, upsell hotel services, and provide concierge recommendations for local attractions and dining. Serve as a liaison across hotel departments to ensure seamless service, handle VIP/repeat guest personalization, and maintain guest safety and quality standards, including crisis response.

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FursaFursa
Power International Holding
Power International Holding
3 days ago

Guest Service Executive (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver exceptional guest experiences in hotel operations by managing check-in/check-out, reservations, and guest requests while addressing inquiries and complaints promptly. Coordinate room assignments, upsell hotel services, and provide concierge recommendations for local attractions and dining. Serve as a liaison across hotel departments to ensure seamless service, handle VIP/repeat guest personalization, and maintain guest safety and quality standards, including crisis response.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and coordinate guest stay activities to ensure positive, memorable experiences.
  • •Facilitate smooth check-in/check-out, handle guest inquiries, concerns, and requests, and resolve complaints promptly and professionally.
  • •Coordinate room assignments and manage/confirm reservations, including modifications and cancellations.
  • •Promote hotel services and amenities, fulfill guest requests for special arrangements or information, and provide concierge recommendations.
  • •Liaise with front desk and other hotel departments to ensure seamless service, collect/analyze guest feedback, and support guest safety and crisis response.

Key Requirements

  • •Minimum 5 years of working experience, including 3 years of relevant guest services experience.
  • •ERP knowledge with preferably SAP functional skills.
  • •Strong interpersonal skills and exceptional written and verbal communication.
  • •Good time management and organizational skills.
  • •Cultural sensitivity and awareness to cater to diverse guest needs.
Experience:5+ yearsHospitalityHotel operations
Education:Certification / Diploma
Skills:Interpersonal skillsCommunicationTime managementOrganizational skillsResilience
Tech Stack:SAPERP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website