Marketing Manager

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: Marketing & GrowthEducation: bachelorsSkills: ["Stakeholder management","Influencing","Analytical thinking","Written communication","Verbal communication"]

Lead project-based customer experience marketing from concept through execution, partnering with internal teams to deliver engaging communications across digital, email, and social channels. Manage and optimize customer lifecycle and disruption messaging with the digital and loyalty teams, while leading the marketing lifecycle email program. Coach and develop a Marketing Coordinator, manage stakeholders to keep work on time and on budget, and use customer insights and analytics to improve communication outcomes.

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Qantas Airways
Qantas Airways
5 hours ago

Marketing Manager

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Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead project-based customer experience marketing from concept through execution, partnering with internal teams to deliver engaging communications across digital, email, and social channels. Manage and optimize customer lifecycle and disruption messaging with the digital and loyalty teams, while leading the marketing lifecycle email program. Coach and develop a Marketing Coordinator, manage stakeholders to keep work on time and on budget, and use customer insights and analytics to improve communication outcomes.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Lead the marketing strategy and communication approach for customer experience marketing projects.
  • •Manage and optimize the marketing customer lifecycle and disruption communications with digital and loyalty teams.
  • •Lead management of marketing lifecycle emails and collaborate with digital and loyalty teams to support customers before they fly.
  • •Develop and guide a Marketing Coordinator in partnership with product, digital, data and analytics teams.
  • •Manage stakeholders to ensure activities are on time, on budget, and aligned with business objectives, using customer insights and data to improve outcomes.

Pay and Benefits

Perks:Parental LeavePaid Leave

Key Requirements

  • •5+ years’ marketing or campaign management experience delivering integrated, multi-channel campaigns.
  • •Tertiary qualifications in Marketing, Business or a related discipline.
  • •Strong experience across digital, email, and customer communications.
  • •Demonstrated experience working with cross-functional teams.
  • •Demonstrated email marketing and analytics experience, with strong stakeholder influencing skills.
Education:Bachelor's in Marketing, Business or related discipline
Skills:Stakeholder managementInfluencingAnalytical thinkingWritten communicationVerbal communication
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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