Client and Network Queries Manager

Visa
Poland
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 7+ yearsEducation: professionalSkills: ["Leadership","Coaching","Communication","Organization","Risk-based decision-making"]

Lead and support the compliance team responsible for the compliance-risk control framework covering financial crime and regulatory compliance. Drive delivery of objectives and SLAs, oversee escalations from network partners and case analysts, and ensure client queries are actioned within defined timelines. Monitor and improve controls, produce management information, identify trends from data, and develop procedures, tools, and audit-ready documentation while coaching direct reports.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
3 days ago

Client and Network Queries Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and support the compliance team responsible for the compliance-risk control framework covering financial crime and regulatory compliance. Drive delivery of objectives and SLAs, oversee escalations from network partners and case analysts, and ensure client queries are actioned within defined timelines. Monitor and improve controls, produce management information, identify trends from data, and develop procedures, tools, and audit-ready documentation while coaching direct reports.
Location: Poland
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Provide leadership and direction to the compliance team and direct reports, including engagement around objectives and deliverables.
  • •Allocate and prioritize workload, set delivery expectations, and oversee SLAs and deadlines are met.
  • •Handle escalations from network partners and case analysts by understanding regulatory requirements and implementing appropriate controls.
  • •Ensure client queries are actioned within defined SLAs and clients remain within legal parameters, including identification/escalation of suspected financial crime incidents.
  • •Conduct/oversee compliance monitoring reviews and audits, and develop and maintain relevant procedures, tools, and audit-ready management information.

Key Requirements

  • •7 years of relevant experience.
  • •Juris Doctorate degree from an accredited law school.
  • •Current member in good standing of a State Bar (or able to become barred) or registered in-house counsel in the state where the role is located.
  • •7+ years of experience in financial crime compliance, risk, or a related financial services environment (ideally payments/fintech).
  • •2+ years people management/team leadership experience with a practical coaching style in a high-volume environment.
Experience:7+ yearsFinancial servicesPaymentsFintech
Education:Professional (JD, MD, etc.)
Skills:LeadershipCoachingCommunicationOrganizationRisk-based decision-making
Licenses:State Bar member
Certifications:CAMSCFE
Tech Stack:VPL

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor