Sr. Associate Account Management

Sutherland
Chennai
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Presentation","Incident management","SLA management","Audit support"]

Manage global access and identity administration for user accounts, authentication, and permissions across multiple enterprise applications and platforms. Support lifecycle actions (request/review/revoke) including privileged access management, RBAC, password policies, segregation of duties, and approval workflows. Maintain incident and user account maintenance systems, operate SLA-based access support, and assist with audit requirements using tools like ServiceNow and JIRA.

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FursaFursa
Sutherland
Sutherland
14 hours ago

Sr. Associate Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage global access and identity administration for user accounts, authentication, and permissions across multiple enterprise applications and platforms. Support lifecycle actions (request/review/revoke) including privileged access management, RBAC, password policies, segregation of duties, and approval workflows. Maintain incident and user account maintenance systems, operate SLA-based access support, and assist with audit requirements using tools like ServiceNow and JIRA.
Location: Chennai
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Administer global identity and access systems, including user accounts, authentication, and domain policies.
  • •Manage lifecycle processes for access requests including review and revocation, and maintain privileged access governance.
  • •Maintain user account support and incident management systems, including routine housekeeping.
  • •Provide SLA-based support to users for required access to enterprise tools and applications.
  • •Support onboarding, move, and offboarding (JML processes) and assist with audit requirements.

Key Requirements

  • •Strong knowledge of identity management and access management concepts (lifecycle management, privileged access management, user administration).
  • •Experience with RBAC, identity policies, password policies, segregation of duties, and approval workflows.
  • •Ability to manage user accounts across multiple platforms including Windows Active Directory and enterprise applications (e.g., SAP, SQL-related systems, Lotus Notes, IBM-iSeries).
  • •Knowledge of GDPR compliance and group security standards, including audit support.
  • •Good understanding of ITIL-based tooling and service workflows (ServiceNow, JIRA; service catalog and request structures).
Skills:CommunicationPresentationIncident managementSLA managementAudit support
Languages:English
Tech Stack:Active DirectoryEnterprise DirectorySingle Sign-OnRBACPrivileged Access ManagementGDPRServiceNowITILJIRAService CatalogLDAPWindowsSQLIBM-iSeriesLotus NotesSybase PowerBuilderSAPOutlook ExchangeExchangeDistribution Lists

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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