Customer Service Representative - Commercial Vehicles | Al-Futtaim Automotive | FAMCO (AE)

Serve as the first point of contact for commercial vehicle customers, handling inquiries and service requests via telephone, email, WhatsApp, and walk-ins. Provide accurate product, pricing, and policy information, resolve concerns and complaints, and coordinate with Sales, Aftersales, Parts, Operations, and Finance to ensure timely outcomes. Maintain customer records in CRM/ERP systems, prepare service reports, and strengthen long-term customer relationships through a customer-first approach.