Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Sales0Skills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans and retention offers, and handling objections professionally. Understand customer needs to recommend tailored solutions and consistently hit daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Drive outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans and retention offers, and handling objections professionally. Understand customer needs to recommend tailored solutions and consistently hit daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •0–2 years of experience (freshers welcome; BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening/customer empathy.
  • •Basic system/CRM handling.
Experience:0BPOTelecomSales
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn