NTT

6 months ago

MS Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line support and monitoring for clients’ critical software applications, including ERP and middleware technologies. Proactively identify, investigate, and resolve low-complexity incidents to meet SLAs, and respond to service requests via phone or chat. Execute approved maintenance such as patching and configuration changes, create/update knowledge articles, and support automation and process improvements. Occasionally assist with disaster recovery implementation and testing.

Location: Indonesia

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor and manage client applications to keep services running smoothly.
•Proactively identify, investigate, and resolve application incidents or escalate as needed to meet SLAs.
•Respond to service requests and support clients via phone or chat.
•Perform approved maintenance activities such as patching and configuration changes.
•Create and update knowledge articles and support work optimization through automation and process improvements.

Key Requirements

•Entry-level experience managing platforms including Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
•Basic knowledge of infrastructure and technologies in supported domains (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and webserver).
•Strong planning skills to anticipate and adapt to changing circumstances.
•Client-focused mindset with the ability to understand and prioritize client needs.
•Bachelor’s degree in information technology/computing, or equivalent work experience.

Education:Bachelor's in information technology/computing

Skills:Client-focused mindsetPlanningCommunicationActive listeningPositive attitude

Tech Stack:Windows ServerLinuxVirtualizationServer HardwareStorage AdministrationERPMiddlewareSQLOracle MiddlewareWebserverPatchingConfiguration changesDisaster recoveryAutomationProcess improvements

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT