Consumer Support Analyst

LexisNexis Risk Solutions
Cardiff
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Customer service","Problem-solving","Attention to detail","Written communication","Independent work"]

Serve as the first point of contact for consumers, handling concerns and resolving issues from start to finish within defined SLAs. You’ll manage the logging, tracking, and investigation of internal and external cases, respond to consumer rights requests (including Subject Access Requests), and process data enquiries and Notice of Corrections. Collaborate with colleagues and provide timely, accurate communications around service operations while maintaining clear documentation.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 day ago

Consumer Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the first point of contact for consumers, handling concerns and resolving issues from start to finish within defined SLAs. You’ll manage the logging, tracking, and investigation of internal and external cases, respond to consumer rights requests (including Subject Access Requests), and process data enquiries and Notice of Corrections. Collaborate with colleagues and provide timely, accurate communications around service operations while maintaining clear documentation.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Manage the logging, tracking, and progress of internal and external cases within relevant SLAs and KPIs
  • •Create, maintain, and update internal documentation
  • •Ensure tickets are worked through to a satisfactory conclusion within SLA
  • •Respond to consumer rights requests within specific SLAs, including Subject Access Requests
  • •Investigate and resolve data enquiries, and apply Notice of Corrections while providing clear communications

Key Requirements

  • •Great customer service and administrative skills, with a passion for building and maintaining relationships
  • •Experience working in a KPI/SLA-driven environment
  • •Experience in a regulated services industry
  • •Ability to work independently and collaboratively in a team environment
  • •Understanding of GDPR requirements and strong attention to detail with clear written communication
Experience:Regulated servicesCustomer support
Skills:Customer serviceProblem-solvingAttention to detailWritten communicationIndependent work
Tech Stack:MS WindowsOffice applicationsGDPR

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn