Assistant Manager, Partner Operations (CX)

Delivery Hero
Dhaka
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Analytical skills","Leadership"]

Lead end-to-end vendor operations for the foodpanda marketplace in Bangladesh, acting as the country point-of-contact for vendor onboarding and incubation. Own vendor performance as a subject matter expert, remove operational bottlenecks, and implement scalable strategies aligned to varying restaurant volumes. Partner with local Commercial and cross-functional teams to improve onboarding, device delivery, and overall operational efficiency. Manage and mentor the operations team while driving analytical, program, and process improvement.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Assistant Manager, Partner Operations (CX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Lead end-to-end vendor operations for the foodpanda marketplace in Bangladesh, acting as the country point-of-contact for vendor onboarding and incubation. Own vendor performance as a subject matter expert, remove operational bottlenecks, and implement scalable strategies aligned to varying restaurant volumes. Partner with local Commercial and cross-functional teams to improve onboarding, device delivery, and overall operational efficiency. Manage and mentor the operations team while driving analytical, program, and process improvement.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end onboarding and incubation for new vendor partners, ensuring timely and seamless integration onto the foodpanda platform.
  • •Serve as the subject matter expert on vendor performance and proactively drive strategic operational improvements.
  • •Identify operational bottlenecks and implement best practices to improve efficiency and reduce cycle times.
  • •Collaborate with cross-functional and local Commercial teams to improve onboarding, incubation, and device delivery experiences.
  • •Directly manage, mentor, and lead the operations team while developing scalable strategies for varying restaurant volumes.

Key Requirements

  • •5+ years of experience in program management, operations, or process optimization, with a focused background in sales operations.
  • •Direct experience managing teams is a strict requirement; ability to manage, mentor, and lead an operations team.
  • •Strong understanding of program management methodologies and tools, with hands-on delivery of complex projects.
  • •Strong problem-solving and analytical skills; ability to analyze data to drive continuous process improvement (SQL preferred).
  • •Professional proficiency in English with excellent communication skills for stakeholder engagement at all levels.
Experience:5+ years
Skills:CommunicationStakeholder managementProblem-solvingAnalytical skillsLeadership
Languages:English
Tech Stack:SQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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