Customer Success Manager Core - Portuguese Speaker

Own the end-to-end success of SMB customers by serving as a trusted advisor and point of contact. Drive product adoption and customer value realization by translating customer objectives into Salesforce platform use cases, advising on architecture/governance/best practices, and optimizing ROI. Proactively identify renewal risk, co-create mitigation plans, lead business value reviews, and coordinate across Product, Support, Professional Services, Engineering, and Sales to ensure commitments are delivered.