Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

DataDog
New York
Workplace: HybridFull timeUSD 81,000 - 108,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Client-centric","Detail-attentive","Continuous learning","Critical thinking","Relationship building"]

Provide multi-channel technical support to Premier customers—responding to requests via phone, chat, and tickets while educating users on how to succeed with the platform. Reproduce and troubleshoot issues across Datadog’s integrations, build documentation and knowledge articles, and lead product conversations based on customer needs. Work closely with a premium customer base through cadence calls, demos, conferences, and health checks in a hybrid office setting with rotating weekend availability.

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DataDog
DataDog
4 days ago

Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide multi-channel technical support to Premier customers—responding to requests via phone, chat, and tickets while educating users on how to succeed with the platform. Reproduce and troubleshoot issues across Datadog’s integrations, build documentation and knowledge articles, and lead product conversations based on customer needs. Work closely with a premium customer base through cadence calls, demos, conferences, and health checks in a hybrid office setting with rotating weekend availability.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to client requests (phone, chat, tickets) while educating clients on using the platform.
  • •Develop relationships with Premier Customers to understand their environments.
  • •Reproduce issues and troubleshoot using Datadog’s integrations.
  • •Build documentation and knowledge base articles for various technologies.
  • •Drive product conversations based on needs learned during customer interactions.

Pay and Benefits

Salary: USD 81,000 - 108,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalParental Leave401kPaid LeaveGym MembershipEquity

Key Requirements

  • •2+ years of related experience in multi-channel technical support at a SaaS company.
  • •Some programming experience and a basic knowledge of Linux.
  • •Have previously worked in a Premium/Enterprise technical support role.
  • •Knowledgeable of current infrastructure and monitoring solutions and technologies.
  • •Fluent in written and spoken Japanese; able to work a rotating schedule requiring weekend availability.
Experience:2+ yearsSaaS
Skills:Client-centricDetail-attentiveContinuous learningCritical thinkingRelationship building
Languages:Japanese
Tech Stack:Linux

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn