Customer Onboarding Manager

Insider
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Project management","Time management","Process improvement"]

Manage customer onboardings from post-sales through implementation of the Insider One platform, ensuring smooth adoption and accelerated time-to-value. Work with internal technical teams to enable and train customers, establish relationships across stakeholder levels, and set KPIs and success metrics for ROI. Tailor onboarding (onsite/remote) as needed, advocate customer use-cases to product, and coordinate with partners to ensure high deliverable quality and a successful handoff to Customer Success.

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FursaFursa
Insider
Insider
1 month ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage customer onboardings from post-sales through implementation of the Insider One platform, ensuring smooth adoption and accelerated time-to-value. Work with internal technical teams to enable and train customers, establish relationships across stakeholder levels, and set KPIs and success metrics for ROI. Tailor onboarding (onsite/remote) as needed, advocate customer use-cases to product, and coordinate with partners to ensure high deliverable quality and a successful handoff to Customer Success.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Project manage customer onboardings to successful outcomes, accelerating time to value, growing, and retaining customers.
  • •Collaborate with internal technical resources to empower and train customers to use the platform effectively.
  • •Establish credible relationships across the customer organization to understand business and technical goals.
  • •Set KPIs and success metrics for ROI and drive early adoption, including enabling customer onboarding processes and materials.
  • •Ensure a successful transition to the Customer Success Manager team by documenting stakeholder roles and coordinating when needed to meet client expectations.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityAnnual BonusLearning ResourcesVolunteering

Key Requirements

  • •Minimum 5 years of experience in SaaS project management and client onboarding.
  • •PM qualifications (Agile, PMP, Prince2) are a plus.
  • •Strong written and verbal communication skills, with business fluency in English.
  • •Strong time and task management skills.
  • •Understanding of webhooks and API; knowledge of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.
Experience:SaaS
Skills:CommunicationStakeholder managementProject managementTime managementProcess improvement
Certifications:AgilePMPPrince2
Languages:English
Tech Stack:Google Tag ManagerGoogle Product FeedGoogle AnalyticsWebhooksAPICRMERPMarketing AutomationAICustomer data platform (CDP)

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website