Exp Cust Exp Professional

Serve as the primary customer contact for an assigned portfolio, handling inbound calls and emails about shipping dates, issues, order changes, repairs, and RMA requests. Coordinate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer concerns. Process customer orders end-to-end, including order entry, expediting, changes, returns, and status/discrepancy resolution, while helping improve Customer Care processes.