Technical Account Manager

Zipline
Brazil
Workplace: RemoteFull timeBRL 317,583 - 388,157 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer relationship building","Problem-solving","Collaboration","Technical communication"]

Own customer-facing technical services across the customer lifecycle, leading standard and custom integrations, identity management, and data services. Act as a trusted advisor and Tier 3 escalation point for complex authentication, provisioning, API, and data sync issues. Partner with Sales, Solutions Consulting, Product, and Engineering to translate customer needs into scalable solutions, improve documentation, and support revenue-generating engagements.

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FursaFursa
Zipline
Zipline
2 days ago

Technical Account Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer-facing technical services across the customer lifecycle, leading standard and custom integrations, identity management, and data services. Act as a trusted advisor and Tier 3 escalation point for complex authentication, provisioning, API, and data sync issues. Partner with Sales, Solutions Consulting, Product, and Engineering to translate customer needs into scalable solutions, improve documentation, and support revenue-generating engagements.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead implementation and delivery of standard and custom customer integrations, including identity management (SSO, SAML, SCIM, JIT provisioning) and post-launch identity migrations.
  • •Coordinate API integration projects with customers and Engineering, managing technical implementation timelines to ensure successful outcomes.
  • •Deliver data services including GraphQL API integrations for Metrics Widgets, sFTP Resource Library integrations, and Data Connector (BigQuery) integrations; advise on data architecture and API best practices.
  • •Provide trusted technical consultation throughout the customer lifecycle and serve as Tier 3 escalation for complex integration and API-related issues.
  • •Partner with Sales and Solutions Consulting during the sales cycle, support account managers with upsell strategy, and develop/maintain customer-facing and internal technical documentation.

Pay and Benefits

Salary: BRL 317,583 - 388,157 annually
Perks:Health InsuranceDentalVisionEquityLearning BudgetPaid Leave

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar B2B SaaS customer-facing role.
  • •Experience working with enterprise customers, preferably in retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Experience delivering customer-facing technical implementations or professional services engagements.
Experience:B2B SaaSEnterprise customersRetail technology
Skills:Customer relationship buildingProblem-solvingCollaborationTechnical communication
Tech Stack:SSOSAMLSCIMOAuthAPI integrationsGraphQLRESTJust-in-Time (JIT)BigQuerySFTPData ConnectorMetabaseJiraConfluenceOktaAzure ADGoogle WorkspacePingPostgreSQLMySQL

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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