Sonova

4 weeks ago

Client Care Representative - Ballina/Lismore | PT (Ballina, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Client Care Representative at a hearing clinic, providing front-desk support, appointment scheduling, client service, basic troubleshooting of devices, and administrative duties in Ballina/Lismore.

Location: Australia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Manage the appointment schedule for audiologists, including setting and rescheduling appointments for clients.
•Greet clients at the clinic and update client records.
•Assist with client and doctor enquiries and provide information as needed.
•Answer clinic phone calls and emails.
•Provide basic troubleshooting and servicing for hearing devices.

Pay and Benefits

Perks:Parental LeaveEmployee Discounts

Key Requirements

•Excellent verbal and written communication skills with patience and a client-first mindset.
•Experience working in a teamwork-driven environment and able to collaborate with clinicians and staff.
•Strong administrative capabilities including scheduling, record-keeping, and billing accuracy.
•Proficient computer skills and familiarity with clinic software/office tools.
•Positive, proactive, and customer-focused attitude with a willingness to learn and grow within the role.

Experience:HealthcareRetail

Skills:CommunicationTeamworkProblem-solvingPatienceCustomer serviceOrganization

Languages:English

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

4 weeks ago

Client Care Representative - Ballina/Lismore | PT (Ballina, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Client Care Representative at a hearing clinic, providing front-desk support, appointment scheduling, client service, basic troubleshooting of devices, and administrative duties in Ballina/Lismore.

Location: Australia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Manage the appointment schedule for audiologists, including setting and rescheduling appointments for clients.
•Greet clients at the clinic and update client records.
•Assist with client and doctor enquiries and provide information as needed.
•Answer clinic phone calls and emails.
•Provide basic troubleshooting and servicing for hearing devices.

Pay and Benefits

Perks:Parental LeaveEmployee Discounts

Key Requirements

•Excellent verbal and written communication skills with patience and a client-first mindset.
•Experience working in a teamwork-driven environment and able to collaborate with clinicians and staff.
•Strong administrative capabilities including scheduling, record-keeping, and billing accuracy.
•Proficient computer skills and familiarity with clinic software/office tools.
•Positive, proactive, and customer-focused attitude with a willingness to learn and grow within the role.

Experience:HealthcareRetail

Skills:CommunicationTeamworkProblem-solvingPatienceCustomer serviceOrganization

Languages:English

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website