NIAID ServiceNow Project Manager

General Dynamics
United States
Workplace: HybridFull timeUSD 123,250 - 166,750 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Technical leadership","Communication","Collaboration","Stakeholder engagement","Agile execution"]

Lead technical delivery for NIAID’s enterprise ServiceNow platform under NIH’s BPIMB ServiceNow Support Services program. You’ll manage day-to-day platform operations and coordinate Agile development across ITSM, ITOM, SecOps, Vulnerability Response, and CMDB, partnering with federal stakeholders to define requirements, track risks, and drive secure, high-quality service improvements. Responsibilities include team leadership, sprint planning/backlog management, releases, and status reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
3 days ago

NIAID ServiceNow Project Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead technical delivery for NIAID’s enterprise ServiceNow platform under NIH’s BPIMB ServiceNow Support Services program. You’ll manage day-to-day platform operations and coordinate Agile development across ITSM, ITOM, SecOps, Vulnerability Response, and CMDB, partnering with federal stakeholders to define requirements, track risks, and drive secure, high-quality service improvements. Responsibilities include team leadership, sprint planning/backlog management, releases, and status reporting.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead technical development, integration, and enhancement of ServiceNow modules and custom applications.
  • •Oversee day-to-day ServiceNow platform operations, including administration, maintenance, monitoring, and upgrades.
  • •Manage and prioritize work delivered by technical staff (developers, administrators, analysts) to ensure timely delivery.
  • •Guide Agile activities including sprint planning, backlog management, demos, and release coordination.
  • •Collaborate with federal stakeholders to define requirements, communicate progress, and report risks, issues, timelines, and technical decisions.
Travel: Low travel

Pay and Benefits

Salary: USD 123,250 - 166,750 annually
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •5+ years of experience in IT project management, software delivery, or enterprise platform support.
  • •5+ years of hands-on experience working with the ServiceNow platform in enterprise environments.
  • •Strong hands-on knowledge of ServiceNow core modules including ITSM, ITOM, CMDB, and SecOps/VR.
  • •Experience leading technical teams delivering enterprise software solutions.
  • •Proficiency with modern JavaScript and front-end frameworks such as React, and working in an Agile environment with release/change management.
Experience:5+ yearsServiceNowEnterprise ITFederalAgileEnterprise platform support
Education:Bachelor's
Skills:Technical leadershipCommunicationCollaborationStakeholder engagementAgile execution
Certifications:ServiceNow certifications
Tech Stack:ServiceNowITSMITOMSecurity OperationsVulnerability ResponseCMDBSecOpsJavaScriptReactAgileRESTSOAPSplunkTenableAzure AD

Eligibility

Security Clearance:MBI (T2)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn