Senior Customer Success Manager

DataCamp
New York, United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Problem-solving","Customer focus"]

Lead enterprise customer success initiatives to drive data and AI readiness, retention, and expansion for DataCamp’s top-tier B2B clients. You’ll manage lifecycle from onboarding to renewal, craft success plans, collaborate with sales and product, and promote data-driven adoption of DataCamp products to deliver measurable business value across client organizations.

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FursaFursa
DataCamp
DataCamp
10 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead enterprise customer success initiatives to drive data and AI readiness, retention, and expansion for DataCamp’s top-tier B2B clients. You’ll manage lifecycle from onboarding to renewal, craft success plans, collaborate with sales and product, and promote data-driven adoption of DataCamp products to deliver measurable business value across client organizations.
Location: New York, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients
  • •Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals
  • •Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships
  • •Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners
  • •Capture and promote business value created from DataCamp use

Pay and Benefits

Perks:Paid Leave401kEquityInsurance

Key Requirements

  • •5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus
  • •Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently
  • •Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts
  • •Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation
  • •Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise
Experience:Data analyticsEnterprise softwareSaaS
Skills:CommunicationLeadershipProblem-solvingCustomer focus
Languages:English
Tech Stack:Salesforce

Company Brief

DataCamp
Provides an online learning platform offering interactive courses in data science, analytics, and programming with hands-on exercises, projects, and skill tracks for individuals and enterprises to build practical data skills.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn