Support Specialist(Azerbaijan)

Yango
Azerbaijan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Conflict management"]

Handle customer and partner inquiries across phone, email, and chat while making proactive outbound calls. Share feature requests and effective solutions with the team, collect customer feedback, and collaborate with product, sales, and marketing to improve services. You’ll support responsive, accurate communication and use strong problem-solving and conflict management skills, with fluency in Turkic languages and Russian.

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FursaFursa
Yango
Yango
1 month ago

Support Specialist(Azerbaijan)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer and partner inquiries across phone, email, and chat while making proactive outbound calls. Share feature requests and effective solutions with the team, collect customer feedback, and collaborate with product, sales, and marketing to improve services. You’ll support responsive, accurate communication and use strong problem-solving and conflict management skills, with fluency in Turkic languages and Russian.
Location: Azerbaijan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer and partner queries in a timely and accurate manner by phone, email, and chat.
  • •Make proactive outbound calls to customers and partners.
  • •Share feature requests and effective solutions with the team.
  • •Collect customer feedback and collaborate with product, sales, and marketing teams to improve services.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •Be passionate about helping and communicating with people.
  • •Have strong problem-solving and conflict management skills.
  • •Be fluent in Turkic languages and Russian (written and verbal).
Skills:CommunicationProblem-solvingConflict management
Languages:Russian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn