Sr. Manager, Customer Success

Samsara
Gabon
Workplace: RemoteFull timeUSD 119,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Coaching","Leadership","Relationship-building","Communication"]

Senior Manager leading Samsara’s Mid-Market Customer Success team, owning ongoing value realization, risk management, and KPI-driven performance. You will define scalable playbooks for onboarding, adoption, expansion, and renewal, and mentor a high-performing group of CSMs while evolving the customer engagement model to drive measurable business value across the mid-market segment.

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FursaFursa
Samsara
Samsara
6 months ago

Sr. Manager, Customer Success

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Last checked: 23 hours agoStatus: Live

Job Summary

Senior Manager leading Samsara’s Mid-Market Customer Success team, owning ongoing value realization, risk management, and KPI-driven performance. You will define scalable playbooks for onboarding, adoption, expansion, and renewal, and mentor a high-performing group of CSMs while evolving the customer engagement model to drive measurable business value across the mid-market segment.
Location: Gabon
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
  • •Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
  • •Lead and support the CSM team through critical customer engagements and more.
  • •As a Senior Manager, lead and develop a high-performing group of CSMs, evolve the customer engagement model, and scale impact across the organization.
  • •Foster an inclusive team culture and embed Samsara’s cultural principles across a growing, global organization.

Pay and Benefits

Salary: USD 119,000 - 170,000 annually
Perks:Remote WorkHealth InsuranceFlexible Working

Key Requirements

  • •5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
  • •3+ years in a people manager or leadership role preferred.
  • •Bachelor's degree from a 4-year accredited institution.
  • •Location requirement (if any)
  • •Experience working for a SaaS company
Experience:5+ yearsSaaS
Education:Bachelor's
Skills:CoachingLeadershipRelationship-buildingCommunication
Languages:English
Tech Stack:Gainsight

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn