Harvey

2 weeks ago

Customer Success Leader, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Build, lead, and scale a team of Enterprise Customer Success Managers to drive adoption, satisfaction, and long-term partnerships for enterprise law firms and Fortune 100 companies. Own executive sponsorship for key accounts, develop scalable success strategies, processes, and metrics, and proactively identify risks and opportunities. Partner with Sales, Product, and Engineering to influence roadmaps and operational improvements, ensuring measurable customer value at scale.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Enterprise Customer Success Managers to drive client outcomes and retention.
•Partner with Sales, Product, and Engineering to improve customer adoption, engagement, and expansion.
•Develop and execute scalable customer success strategies, processes, and metrics for the enterprise segment.
•Serve as executive sponsor for key enterprise accounts, building trusted relationships and providing strategic guidance.
•Identify risks and opportunities across the customer base to drive proactive engagement and ensure satisfaction.

Pay and Benefits

Salary: USD 191,800 - 287,600 annually

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in Customer Success, Account Management, or related client-facing roles, including 3+ years leading enterprise CS teams.
•Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
•Strong strategic thinking and operational execution to build frameworks and scale programs from the ground up.
•Exceptional communication and executive presence to build trusted relationships at the C-suite level.
•Coaching mindset and passion for developing high-performing teams.

Experience:8+ yearsAISaaSLegalTechnologyEnterprise customers

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingCoaching

Tech Stack:AISaaS

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 weeks ago

Customer Success Leader, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Enterprise Customer Success Managers to drive client outcomes and retention.
•Partner with Sales, Product, and Engineering to improve customer adoption, engagement, and expansion.
•Develop and execute scalable customer success strategies, processes, and metrics for the enterprise segment.
•Serve as executive sponsor for key enterprise accounts, building trusted relationships and providing strategic guidance.
•Identify risks and opportunities across the customer base to drive proactive engagement and ensure satisfaction.

Pay and Benefits

Salary: USD 191,800 - 287,600 annually

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in Customer Success, Account Management, or related client-facing roles, including 3+ years leading enterprise CS teams.
•Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
•Strong strategic thinking and operational execution to build frameworks and scale programs from the ground up.
•Exceptional communication and executive presence to build trusted relationships at the C-suite level.
•Coaching mindset and passion for developing high-performing teams.

Experience:8+ yearsAISaaSLegalTechnologyEnterprise customers

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingCoaching

Tech Stack:AISaaS

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor