Associate Program Analyst (New Grad)

Okta
Bellevue, Chicago, Toronto
Workplace: HybridFull timeUSD 77,000 - 77,000 annuallyFunction: Communications, PR & Community0Education: bachelorsSkills: ["Communication","Problem-solving","Organizational skills","Detail-oriented","Adaptability","Collaboration","Eagerness to learn","Transparency"]

Support the Global Customer Support program management team by assisting with data collection, basic analysis, documentation, and communications for programs that help the Support org scale. Coordinate logistics and cross-functional activities across initiatives like partner analysis, process mapping, governance reporting, and training enablement. Under direct supervision, help track action items, assess systems and best practices, and support program changes to improve customer experience.

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FursaFursa
Okta
Okta
17 hours ago

Associate Program Analyst (New Grad)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support the Global Customer Support program management team by assisting with data collection, basic analysis, documentation, and communications for programs that help the Support org scale. Coordinate logistics and cross-functional activities across initiatives like partner analysis, process mapping, governance reporting, and training enablement. Under direct supervision, help track action items, assess systems and best practices, and support program changes to improve customer experience.
Location: Bellevue, Chicago, Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Assist with administrative tasks, data collection, and communication for Global Customer Support programs.
  • •Support deliverables such as partner analysis, business process mapping, and partner governance reporting under senior program managers.
  • •Coordinate cross-functional implementation activities, tracking action items and supporting communications, compliance, quality, systems rollout, and training coordination.
  • •Participate in strategic initiatives for customer support changes (policies, workflows, and performance standards) under direct supervision.
  • •Help assess current systems and best practices by gathering data and documenting findings; support enablement by coordinating onboarding logistics.

Pay and Benefits

Salary: USD 77,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree, preferably in a technical discipline, or equivalent experience.
  • •0+ years of related professional experience; recent graduates and early-career candidates encouraged.
  • •Basic familiarity with collaboration tools such as Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, and Zoom.
  • •Awareness of project management tools like Jira or Asana through exposure to team workflows.
  • •Strong written and verbal communication skills with detail-oriented, organizational abilities.
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizational skillsDetail-orientedAdaptabilityCollaborationEagerness to learnTransparency
Tech Stack:Google WorkspaceGmailCalendarDocsSheetsSlackZoomJiraAsana

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn