Product Specialist, Custom Content

Getty Images
Tokyo
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Skills: ["Results-focused","Organized","Attention to detail","Excellent communications","Relationship building","Problem solving","Project coordination","Organizational skills"]

Support customers across the Asia-Pacific with Getty Images’ Custom Content offering, partnering on strategic pre-sales discovery and post-sales onboarding. Provide subject-matter expertise on briefs, contracts, and renewal positioning while collaborating with Creative content and production teams to coordinate execution and logistics. Work with enterprise sales, legal, and finance to ensure smooth delivery and strong client satisfaction.

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Getty Images
Getty Images
23 hours ago

Product Specialist, Custom Content

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Job Summary

Support customers across the Asia-Pacific with Getty Images’ Custom Content offering, partnering on strategic pre-sales discovery and post-sales onboarding. Provide subject-matter expertise on briefs, contracts, and renewal positioning while collaborating with Creative content and production teams to coordinate execution and logistics. Work with enterprise sales, legal, and finance to ensure smooth delivery and strong client satisfaction.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Provide end-to-end support for Getty Images’ Custom Content product, including onboarding and maximizing customer value.
  • •Support pre-sales discovery by providing subject matter expertise to drive new business opportunities and assist sales teams in closing.
  • •Support post-sales execution through creative brief management, functionality familiarization, and contract timing monitoring for full utilization and renewal.
  • •Collaborate with creative content and production teams on brief execution and logistics as a liaison to clients.
  • •Use systems and processes to work with enterprise sales, legal, and finance to ensure seamless service delivery.

Key Requirements

  • •Fluency in Japanese and English at business proficiency level for both.
  • •Experience in account management or customer success roles, or as a subject matter expert.
  • •Strong customer service and communication skills with the ability to build and maintain relationships internally and externally.
  • •Top organizational skills to manage multiple short- and long-term tasks and delivery expectations on tight deadlines.
  • •Proficient to advanced computer literacy (MS Office tools and preferably Salesforce).
Skills:Results-focusedOrganizedAttention to detailExcellent communicationsRelationship buildingProblem solvingProject coordinationOrganizational skills
Languages:JapaneseEnglish
Tech Stack:MS OfficeSalesforce

Company Brief

Getty Images
Getty Images is a visual media company that provides a global collection of stock photos, editorial images, video, and music licensing for creative and commercial customers across industries.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Seattle, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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