Stripe

2 weeks ago

Technical Account Manager - GCN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of complex enterprise accounts in the GCN region, delivering a “Gold Standard Experience” through trusted relationships and strategic consultations. Partner with Operations and Customer Success to provide operational solutions across areas like fraud, disputes, declines, product adoption, and global expansion. Lead integration-focused conversations, facilitate user-facing meetings (in person and via video), and create long-term, user-facing content to help customers get more value from Stripe.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide a Gold Standard Experience to assigned accounts’ key stakeholders.
•Partner with the Operations team to share current state, resources, and knowledge for support across teams and feedback channels.
•Foster long-term user relationships that increase loyalty to Stripe and its products.
•Work cross-functionally to develop and implement operational solutions (e.g., fraud, disputes, declines, product adoption, global expansion).
•Lead user-facing meetings (in person and via video) and collaborate on designing the support offering and creating user-facing content.

Key Requirements

•Minimum 3 years of experience in enterprise-level client-facing work in the GCN region.
•Fluent business level Chinese and strong written and verbal communication skills in English.
•Ability to lead complex, consultative integration conversations.
•Familiarity with APIs and ability to explain API concepts to highly technical customers.
•Familiarity with SQL to build basic queries and modify more complex ones.

Experience:EnterprisePayments industryGCN

Skills:CommunicationClient relationship managementCollaborationTechnical troubleshootingConsultative problem-solvingOrganizational skillsSelf-starting mindset

Languages:ChineseEnglish

Tech Stack:APIsSQLPostmanXcodePythonWebhooksETL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

2 weeks ago

Technical Account Manager - GCN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide a Gold Standard Experience to assigned accounts’ key stakeholders.
•Partner with the Operations team to share current state, resources, and knowledge for support across teams and feedback channels.
•Foster long-term user relationships that increase loyalty to Stripe and its products.
•Work cross-functionally to develop and implement operational solutions (e.g., fraud, disputes, declines, product adoption, global expansion).
•Lead user-facing meetings (in person and via video) and collaborate on designing the support offering and creating user-facing content.

Key Requirements

•Minimum 3 years of experience in enterprise-level client-facing work in the GCN region.
•Fluent business level Chinese and strong written and verbal communication skills in English.
•Ability to lead complex, consultative integration conversations.
•Familiarity with APIs and ability to explain API concepts to highly technical customers.
•Familiarity with SQL to build basic queries and modify more complex ones.

Experience:EnterprisePayments industryGCN

Skills:CommunicationClient relationship managementCollaborationTechnical troubleshootingConsultative problem-solvingOrganizational skillsSelf-starting mindset

Languages:ChineseEnglish

Tech Stack:APIsSQLPostmanXcodePythonWebhooksETL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor