Privy

2 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own a portfolio of ecommerce merchants and guide them from onboarding through long-term success with Privy. Use customer data and product usage insights to monitor customer health, reduce churn risk, and identify opportunities to improve engagement, conversions, and retention. Deliver strategic recommendations across email, SMS, and onsite experiences, support renewals and expansion, and partner across Support, Product, Engineering, and Sales.

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own a portfolio of customer accounts and become a trusted advisor to merchants.
•Guide customers through onboarding, adoption, and long-term success with Privy.
•Deliver strategic recommendations across email, SMS, and forms to drive growth.
•Review customer performance, monitor health, and identify risks before churn.
•Partner cross-functionally to address questions, support renewals, and capture feedback for product improvements.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionPaid LeavePaid ParentalEquity

Key Requirements

•1-3 years of experience in customer success, account management, technical support, implementation, consulting, or another customer-facing role.
•Excellent written and verbal communication skills.
•Strong problem-solving skills with curiosity to understand the “why” behind customer challenges.
•Comfortable learning technical products and explaining them simply.
•Organized and able to manage multiple priorities in a fast-paced environment.

Experience:1-3 years

Education:Bachelor's

Skills:CommunicationProblem-solvingOrganizationCustomer-first mindsetProactivity

Tech Stack:AI

Company Brief

Privy

Provides an e-commerce marketing platform offering email, SMS, and on-site conversion tools (popups, banners, forms) to help online merchants capture leads, grow lists, and drive sales through targeted campaigns and automation.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: Boston, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Privy

2 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own a portfolio of customer accounts and become a trusted advisor to merchants.
•Guide customers through onboarding, adoption, and long-term success with Privy.
•Deliver strategic recommendations across email, SMS, and forms to drive growth.
•Review customer performance, monitor health, and identify risks before churn.
•Partner cross-functionally to address questions, support renewals, and capture feedback for product improvements.

Pay and Benefits

Perks:Remote WorkHealth InsuranceDentalVisionPaid LeavePaid ParentalEquity

Key Requirements

•1-3 years of experience in customer success, account management, technical support, implementation, consulting, or another customer-facing role.
•Excellent written and verbal communication skills.
•Strong problem-solving skills with curiosity to understand the “why” behind customer challenges.
•Comfortable learning technical products and explaining them simply.
•Organized and able to manage multiple priorities in a fast-paced environment.

Experience:1-3 years

Education:Bachelor's

Skills:CommunicationProblem-solvingOrganizationCustomer-first mindsetProactivity

Tech Stack:AI

Company Brief

Privy

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: Boston, United States

Website LinkedIn