On Holding

4 days ago

Sr. Specialist - On-site End User Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own on-site escalation for complex end-user issues after the Global Service Desk handles L1. Deliver high-touch walk-in support, perform root-cause analysis, and write/maintain SOPs to enable first-contact resolutions. Manage endpoint lifecycle work, deploy and troubleshoot MDM policies, and ensure hardware compliance. Also lead local A/V support and event readiness for in-person/hybrid meetings and Town Halls, partnering with cross-functional Tech teams.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage the on-site walk-in Tech Basecamp and provide face-to-face escalation support for complex hardware, software, and SaaS issues.
•Perform root-cause analysis, identify recurring issue patterns, and collaborate with engineering/operations teams to implement permanent fixes.
•Serve as the technical feedback loop for the GSD by authoring and maintaining SOPs and technical documentation for L1 enablement.
•Coordinate endpoint lifecycle and regional technology project execution, including procurement-to-disposal hardware lifecycle and MDM policy deployment/troubleshooting.
•Own local A/V support and event collaboration for in-person/hybrid events and Town Halls, including hands-on technical support and partner coordination.

Key Requirements

•Advanced administration of macOS in an enterprise environment, including MDM deployment and policy troubleshooting.
•Ability to troubleshoot SaaS and cloud issues end-to-end, isolating problems across the stack with developer tools and cloud-based logging.
•Strong identity and access management skills, including JML, Google Workspace, Okta/SSO, RBAC, and troubleshooting MFA and conditional access.
•Hands-on experience diagnosing and repairing enterprise laptops, peripherals, and conference room A/V ecosystems (e.g., Google Meet hardware, Zoom).
•Experience working in modern service management platforms (e.g., Jira Service Management) and documenting escalations and root-cause analyses; ITIL is a plus.

Skills:EmpathyCommunicationDe-escalationProactive anticipationCollaboration

Certifications:ITIL

Languages:English

Tech Stack:MacOSMDMSaaSCloud-based loggingDeveloper toolsGoogle WorkspaceOktaSSORBACMFAJira Service ManagementITILJMLLogitech Rally BarGoogle CTL Chromebox for MeetingsMacBookGoogle MeetZoom

Company Brief

On Holding

Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn

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On Holding

4 days ago

Sr. Specialist - On-site End User Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage the on-site walk-in Tech Basecamp and provide face-to-face escalation support for complex hardware, software, and SaaS issues.
•Perform root-cause analysis, identify recurring issue patterns, and collaborate with engineering/operations teams to implement permanent fixes.
•Serve as the technical feedback loop for the GSD by authoring and maintaining SOPs and technical documentation for L1 enablement.
•Coordinate endpoint lifecycle and regional technology project execution, including procurement-to-disposal hardware lifecycle and MDM policy deployment/troubleshooting.
•Own local A/V support and event collaboration for in-person/hybrid events and Town Halls, including hands-on technical support and partner coordination.

Key Requirements

•Advanced administration of macOS in an enterprise environment, including MDM deployment and policy troubleshooting.
•Ability to troubleshoot SaaS and cloud issues end-to-end, isolating problems across the stack with developer tools and cloud-based logging.
•Strong identity and access management skills, including JML, Google Workspace, Okta/SSO, RBAC, and troubleshooting MFA and conditional access.
•Hands-on experience diagnosing and repairing enterprise laptops, peripherals, and conference room A/V ecosystems (e.g., Google Meet hardware, Zoom).
•Experience working in modern service management platforms (e.g., Jira Service Management) and documenting escalations and root-cause analyses; ITIL is a plus.

Skills:EmpathyCommunicationDe-escalationProactive anticipationCollaboration

Certifications:ITIL

Languages:English

Tech Stack:MacOSMDMSaaSCloud-based loggingDeveloper toolsGoogle WorkspaceOktaSSORBACMFAJira Service ManagementITILJMLLogitech Rally BarGoogle CTL Chromebox for MeetingsMacBookGoogle MeetZoom

Company Brief

On Holding

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn