Akamai Technologies

1 month ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Product Support Engineer providing end-to-end management of complex technical escalations for Akamai’s API Security platform. You will conduct deep investigations across SaaS, APIs, databases, and cloud-native environments, collaborate with Engineering and Customer Success, and contribute to knowledge base while supporting on-call rotations.

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Owning complex technical escalations end-to-end, coordinating investigations and resolution across multiple teams and system layers
•Performing deep technical investigations involving SaaS application behavior, APIs, integrations, SQL databases, and containerized/cloud-native environments
•Working through ambiguous, previously undocumented, or pre-runbook issues while contributing improvements back into operational knowledge and troubleshooting documentation
•Collaborating effectively with Engineering, Infrastructure, Customer Success, and other teams during high-impact investigations
•Writing high-quality bug reports, technical documentation, escalation summaries, and improving internal tooling and troubleshooting workflows

Key Requirements

•Bachelor's Degree in Computer Science or Engineering or a related field (or High School Diploma in a related subject)
•Significant Tier 3 or senior technical support experience with complex B2B SaaS and cloud-native environments
•Ability to independently investigate and resolve complex technical escalations involving applications, infrastructure, APIs, and data layers
•Expertise resolving issues in SaaS applications, APIs, integrations, SQL, Linux systems, containerized environments, Kubernetes, and related technologies
•Advanced SQL skills including reading, validating relational data, joins, filtering, and query troubleshooting

Experience:SaaSCloudAPIsEnterprise software

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationDocumentationTeamwork

Languages:English

Tech Stack:SQLLinuxKubernetesDockerAPIs

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 month ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Owning complex technical escalations end-to-end, coordinating investigations and resolution across multiple teams and system layers
•Performing deep technical investigations involving SaaS application behavior, APIs, integrations, SQL databases, and containerized/cloud-native environments
•Working through ambiguous, previously undocumented, or pre-runbook issues while contributing improvements back into operational knowledge and troubleshooting documentation
•Collaborating effectively with Engineering, Infrastructure, Customer Success, and other teams during high-impact investigations
•Writing high-quality bug reports, technical documentation, escalation summaries, and improving internal tooling and troubleshooting workflows

Key Requirements

•Bachelor's Degree in Computer Science or Engineering or a related field (or High School Diploma in a related subject)
•Significant Tier 3 or senior technical support experience with complex B2B SaaS and cloud-native environments
•Ability to independently investigate and resolve complex technical escalations involving applications, infrastructure, APIs, and data layers
•Expertise resolving issues in SaaS applications, APIs, integrations, SQL, Linux systems, containerized environments, Kubernetes, and related technologies
•Advanced SQL skills including reading, validating relational data, joins, filtering, and query troubleshooting

Experience:SaaSCloudAPIsEnterprise software

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationDocumentationTeamwork

Languages:English

Tech Stack:SQLLinuxKubernetesDockerAPIs

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn