Strata Internal Claims Adjuster

Crawford & Company
Sydney
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Communication","Customer service","Organization","Attention to detail","Decision-making"]

Manage a portfolio of strata insurance claims from lodgement through to settlement. You’ll guide customers through the claims process with clear, empathetic communication, assess policy coverage and documentation, investigate and analyze claims, and determine liability. The role involves setting reserves, preparing accurate reports, and providing timely updates toward customer-focused outcomes within Crawford’s national strata team.

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Crawford & Company
Crawford & Company
1 day ago

Strata Internal Claims Adjuster

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Manage a portfolio of strata insurance claims from lodgement through to settlement. You’ll guide customers through the claims process with clear, empathetic communication, assess policy coverage and documentation, investigate and analyze claims, and determine liability. The role involves setting reserves, preparing accurate reports, and providing timely updates toward customer-focused outcomes within Crawford’s national strata team.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Manage a portfolio of strata claims from lodgement through to settlement.
  • •Support and guide customers throughout the claims process.
  • •Assess policy coverage and review supporting documentation.
  • •Investigate and analyze claims to support sound decisions.
  • •Set reserves, prepare accurate reports, determine liability, and progress claims to resolution.

Pay and Benefits

Perks:Hybrid WorkingTraining

Key Requirements

  • •Insurance or strata claims management experience.
  • •Strong customer service and communication skills.
  • •Excellent organisation, attention to detail, and ability to prioritise.
  • •A customer-first approach with empathy and professionalism.
  • •Australian or New Zealand working rights; willingness to complete a police check.
Skills:CommunicationCustomer serviceOrganizationAttention to detailDecision-making

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Crawford & Company
Global provider of claims management, outsourcing, and risk services to insurers, brokers, and corporations, offering loss adjusting, managed repair, and specialty claims solutions across property, casualty, and workers' compensation.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 1941
WebsiteLinkedIn