Outcomes Architect Manager, France

Notion Labs
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Coaching","Leadership","Executive communication","Customer empathy","Operational rigor"]

Lead a team of Outcomes Architects to drive workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery. You’ll set coaching-driven execution through an operating cadence, review mutual success plans and executive value narratives, and ensure measurable customer and commercial outcomes. Partner with Sales, Solutions Consulting, Services, Support, Product, and RevOps to help customers move from workflow design to adoption, value, renewal, and growth.

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FursaFursa
Notion Labs
Notion Labs
1 day ago

Outcomes Architect Manager, France

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead a team of Outcomes Architects to drive workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery. You’ll set coaching-driven execution through an operating cadence, review mutual success plans and executive value narratives, and ensure measurable customer and commercial outcomes. Partner with Sales, Solutions Consulting, Services, Support, Product, and RevOps to help customers move from workflow design to adoption, value, renewal, and growth.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the Net Revenue Growth performance of your team’s book of business, accountable for both outcomes and execution quality.
  • •Coach Outcomes Architects on the OA builder motion, including AI Transformation Plans, value reviews, use-case consultations, and renewal processes.
  • •Build and run the team’s operating cadence (metrics reviews, adoption and renewal-risk reviews, call coaching, and forecast calls).
  • •Hire, onboard, and certify new Outcomes Architects, driving readiness through ramp and managing performance when expectations aren’t met.
  • •Partner with Solutions Consulting and other teams to set strategy for expansion and renewal across shared accounts and accelerate measurable value through Services delivery.

Key Requirements

  • •Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
  • •Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
  • •Strong coaching orientation to review customer calls, account plans, mutual success plans, and executive value narratives to identify what needs to change.
  • •Commercial instincts to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, and drive urgency.
  • •Deep customer-facing discovery instincts to understand business problems, map workflows, and translate goals into adoption and implementation plans.
Experience:B2B software
Skills:CoachingLeadershipExecutive communicationCustomer empathyOperational rigor
Languages:EnglishFrench
Tech Stack:Notion

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
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