Senior Specialist, Retail Operations - Sales Floor Excellence

Pandora Group
Denmark
Workplace: OnsiteFull timeFunction: SalesSkills: ["Analytical skills","Stakeholder management","Influencing","Problem solving","Leadership"]

Shape and improve global Sales Floor operating principles and standards to enhance store productivity, operational consistency, and customer experience. Lead complex cross-functional initiatives from problem definition through implementation, adoption, and follow-up, independently structuring ambiguous topics and aligning stakeholders across markets. Use operational data and store feedback to assess adoption and performance, identify root causes, and define success measures and reporting requirements.

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FursaFursa
Pandora Group
Pandora Group
4 hours ago

Senior Specialist, Retail Operations - Sales Floor Excellence

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Shape and improve global Sales Floor operating principles and standards to enhance store productivity, operational consistency, and customer experience. Lead complex cross-functional initiatives from problem definition through implementation, adoption, and follow-up, independently structuring ambiguous topics and aligning stakeholders across markets. Use operational data and store feedback to assess adoption and performance, identify root causes, and define success measures and reporting requirements.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Shape and continuously improve global Sales Floor operating principles, standards, frameworks, and ways of working.
  • •Translate strategic priorities, store needs, and operational insights into practical, scalable solutions that improve productivity, consistency, and customer experience.
  • •Lead complex cross-functional operational initiatives from problem definition through implementation, adoption, and follow-up.
  • •Define operational approaches, tools, guidance, and communications to embed new standards across stores, then assess adoption and performance using operational data and store feedback.
  • •Identify root causes and improvement opportunities, define success measures and reporting requirements, and act as the primary operational partner for assigned programs.

Key Requirements

  • •Extensive first-hand retail store experience with a deep understanding of day-to-day operations, customer experience, and Sales Floor execution.
  • •Demonstrated experience leading complex operational initiatives across functions, stakeholders, or markets.
  • •Proven ability to structure ambiguous challenges, define an approach, and lead initiatives from problem definition through implementation.
  • •Strong analytical skills to turn performance data and operational insights into clear recommendations.
  • •Strong stakeholder management and influencing skills to drive alignment without direct authority.
Experience:Retail
Skills:Analytical skillsStakeholder managementInfluencingProblem solvingLeadership
Languages:English

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website