Hermes

1 month ago

CDD - Trilingual Client Advisor German/English/French W/M

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Join Hermès as a trilingual customer advisor supporting European e-commerce and stores. In a multilingual, multitasking team you will manage end-to-end customer interactions (German, English, French), advise on orders, and drive sales while ensuring a seamless omnichannel experience. Based in Paris, you will be part of a close-knit front office handling European clients and store inquiries.

Location: Paris

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Consulting & Advisory

Key Responsibilities

•Manage A to Z interactions with European e-commerce customers and drive sales.
•Serve as single point of contact for end customers contacting European stores, ensuring a high-quality omnichannel experience.
•Handle inbound calls, advise customers, and provide product information, procedures, and follow-up with stores.
•Follow up on European e-commerce orders from receipt to delivery and act as a driving force to improve the customer experience.
•Build lasting customer relationships by delivering excellent experiences and proactively informing clients of new products or services

Key Requirements

•Fluent in German, English and French
•Experience in hotel, retail or e-commerce sectors with a customer service background
•Excellent interpersonal and written communication skills in a multilingual context
•Ability to manage multiple tasks and provide a proactive, sales‑oriented customer experience
•Proficiency with office tools and basic digital workflows

Experience:RetailE-commerceCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceInterpersonal skillsMultitaskingProblem-solving

Languages:GermanEnglishFrench

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 month ago

CDD - Trilingual Client Advisor German/English/French W/M

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Consulting & Advisory

Key Responsibilities

•Manage A to Z interactions with European e-commerce customers and drive sales.
•Serve as single point of contact for end customers contacting European stores, ensuring a high-quality omnichannel experience.
•Handle inbound calls, advise customers, and provide product information, procedures, and follow-up with stores.
•Follow up on European e-commerce orders from receipt to delivery and act as a driving force to improve the customer experience.
•Build lasting customer relationships by delivering excellent experiences and proactively informing clients of new products or services

Key Requirements

•Fluent in German, English and French
•Experience in hotel, retail or e-commerce sectors with a customer service background
•Excellent interpersonal and written communication skills in a multilingual context
•Ability to manage multiple tasks and provide a proactive, sales‑oriented customer experience
•Proficiency with office tools and basic digital workflows

Experience:RetailE-commerceCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceInterpersonal skillsMultitaskingProblem-solving

Languages:GermanEnglishFrench

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn