Principal Associate, Process Manager

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 98,900 - 112,900 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Adaptability","Ability to influence","Teamwork"]

Lead process improvement for the Move On experience, partnering with teams to design and refine processes that deliver high-quality outcomes for Servicemember and/or Backend Service Product operations. Own oversight of process improvement work, track and resolve process breakdowns, and use analytics and reporting to provide transparency to senior leadership. Develop formal process documentation and act as a subject matter expert to clarify customer needs and drive improvements that mitigate risk and issues.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Principal Associate, Process Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead process improvement for the Move On experience, partnering with teams to design and refine processes that deliver high-quality outcomes for Servicemember and/or Backend Service Product operations. Own oversight of process improvement work, track and resolve process breakdowns, and use analytics and reporting to provide transparency to senior leadership. Develop formal process documentation and act as a subject matter expert to clarify customer needs and drive improvements that mitigate risk and issues.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead a small team and direct others on projects
  • •Own oversight of team process improvement work and collaborate on larger initiatives
  • •Collect data and use analytics and reporting to provide transparency to senior leadership and executives
  • •Identify and implement larger process improvements to drive issue resolution and risk mitigation
  • •Develop and maintain formal process documentation and act as a subject matter expert to partner with project customers

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of experience with Microsoft Office or G Suite
  • •At least 3 years of Process Management experience
  • •Preferred: Bachelor’s Degree or military experience
  • •Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred)
Experience:3+ yearsProcess managementFinancial servicesMilitary
Education:High School
Skills:CommunicationAttention to detailAdaptabilityAbility to influenceTeamwork
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:Microsoft OfficeG Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn