Senior Assigned Support Engineer (EMEA) at GitLab (United Kingdom)

GitLab

1 day ago

Senior Assigned Support Engineer (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping prevent operational disruption and improve stability and performance. Use deep Linux systems expertise and GitLab/CI-CD knowledge to troubleshoot critical incidents, partner with Product/Engineering/Infrastructure and Support teams, and influence defect resolution and roadmap input. Create reusable support content (docs, runbooks, knowledge articles) and collaborate through pairing sessions to scale expertise.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide technical support to large Self-managed, GitLab Dedicated, and GitLab.com customers to keep environments stable and performant.
•Troubleshoot and resolve complex, critical support issues using tools like Zendesk, logs, and Linux utilities such as strace via email and video conferencing.
•Build proactive relationships with key customer stakeholders to help prioritize and address important technical blockers.
•Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive bug fixes and influence feature development and roadmap.
•Create and improve support content (documentation and knowledge articles) and partner with Support Engineering through pairing sessions to solve problems together.

Pay and Benefits

Perks:EquityPaid LeaveParental LeaveLearning Budget

Key Requirements

•Manage complex, customer-facing support cases end to end from inquiry and triage through reproduction, escalation, and resolution.
•Perform advanced troubleshooting to investigate ambiguous, multi-layered issues and identify root causes across applications, infrastructure, and integrations.
•Demonstrate strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging.
•Have practical experience with GitLab and CI/CD, including how deployment models and outages affect customers.
•Write and maintain clear, reusable support content (knowledge articles, runbooks, troubleshooting guides).

Skills:Proactive support mindsetTechnical communicationRelationship buildingCollaborationTroubleshooting

Certifications:LFCERHCE

Languages:English

Tech Stack:LinuxGitLabCI/CDZendeskStraceRubyBashRuby on RailsMVCKubernetesServerlessLogsDevOpsEmailVideo conferencing

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

1 day ago

Senior Assigned Support Engineer (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide technical support to large Self-managed, GitLab Dedicated, and GitLab.com customers to keep environments stable and performant.
•Troubleshoot and resolve complex, critical support issues using tools like Zendesk, logs, and Linux utilities such as strace via email and video conferencing.
•Build proactive relationships with key customer stakeholders to help prioritize and address important technical blockers.
•Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive bug fixes and influence feature development and roadmap.
•Create and improve support content (documentation and knowledge articles) and partner with Support Engineering through pairing sessions to solve problems together.

Pay and Benefits

Perks:EquityPaid LeaveParental LeaveLearning Budget

Key Requirements

•Manage complex, customer-facing support cases end to end from inquiry and triage through reproduction, escalation, and resolution.
•Perform advanced troubleshooting to investigate ambiguous, multi-layered issues and identify root causes across applications, infrastructure, and integrations.
•Demonstrate strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging.
•Have practical experience with GitLab and CI/CD, including how deployment models and outages affect customers.
•Write and maintain clear, reusable support content (knowledge articles, runbooks, troubleshooting guides).

Skills:Proactive support mindsetTechnical communicationRelationship buildingCollaborationTroubleshooting

Certifications:LFCERHCE

Languages:English

Tech Stack:LinuxGitLabCI/CDZendeskStraceRubyBashRuby on RailsMVCKubernetesServerlessLogsDevOpsEmailVideo conferencing

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn