Agency Solution Manager - Vietnam

TikTok
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Influencing","Commercial acumen","Analytical thinking","Problem-solving"]

Manage and grow a portfolio of agency-led accounts in Vietnam by leading consultative business reviews, strengthening relationships with agency and client stakeholders, and optimizing post-sale performance across Branding, Performance, and e-Commerce products. Translate campaign and market data into actionable insights, drive product and solution adoption through training and enablement, and develop playbooks and test-and-learn frameworks. Collaborate cross-functionally to inform internal product and go-to-market development.

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FursaFursa
TikTok
TikTok
1 month ago

Agency Solution Manager - Vietnam

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of agency-led accounts in Vietnam by leading consultative business reviews, strengthening relationships with agency and client stakeholders, and optimizing post-sale performance across Branding, Performance, and e-Commerce products. Translate campaign and market data into actionable insights, drive product and solution adoption through training and enablement, and develop playbooks and test-and-learn frameworks. Collaborate cross-functionally to inform internal product and go-to-market development.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage and grow a portfolio of agency-led accounts, scaling them toward mid-market or key account graduation
  • •Lead consultative business reviews and planning sessions alongside Sales with stakeholders across agencies and clients
  • •Monitor and analyze ad campaigns to improve results and identify upsell opportunities across Branding, Performance, and e-Commerce products
  • •Educate partners on TikTok ad solutions and drive adoption through training programs, insights, and strategy
  • •Translate campaign and market data into actionable insights and share feedback to inform internal product and GTM development

Key Requirements

  • •3+ years of experience in client servicing, digital marketing, or media planning/buying
  • •Strong understanding of media KPIs across performance and brand campaigns
  • •Ability to communicate effectively and influence internal and external partners
  • •Strong commercial acumen to strategically drive agency partners toward shared goals
  • •Proficiency with Excel and PowerPoint/Keynote, plus confidence in campaign setup, optimization, and troubleshooting
Experience:Digital marketingMedia planningMedia agenciesProgrammaticE-CommerceSocial advertising
Skills:CommunicationInfluencingCommercial acumenAnalytical thinkingProblem-solving
Tech Stack:ExcelPowerPointKeynoteAI tools

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn