Systems Engineering Specialist - Endpoint Management-MDM Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Collaboration","Documentation","Troubleshooting"]

Provide advanced L2/L3 operational support and implementation for MDM and endpoint environments. Support endpoint management using Microsoft Intune/Endpoint Manager and AirWatch across iOS, Android, Windows 10/11, and macOS. Manage MEM/MAM/MCM policies, device enrollment, compliance, and security configurations, troubleshoot device and policy issues, and follow ITIL incident/problem/change processes. Help deliver deployments, upgrades, onboarding, Autopilot, and maintain documentation, SOPs, and stakeholder updates.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Systems Engineering Specialist - Endpoint Management-MDM Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced L2/L3 operational support and implementation for MDM and endpoint environments. Support endpoint management using Microsoft Intune/Endpoint Manager and AirWatch across iOS, Android, Windows 10/11, and macOS. Manage MEM/MAM/MCM policies, device enrollment, compliance, and security configurations, troubleshoot device and policy issues, and follow ITIL incident/problem/change processes. Help deliver deployments, upgrades, onboarding, Autopilot, and maintain documentation, SOPs, and stakeholder updates.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 support for endpoint and mobility services within the role scope.
  • •Support and manage devices across iOS, Android, Windows, and macOS, including enrollment, compliance, and security configurations.
  • •Troubleshoot device, application, and policy-related issues.
  • •Execute endpoint deployments, upgrades, and onboarding activities, including Windows 10/11 upgrades and Autopilot.
  • •Follow ITIL-based incident, problem, and change management processes; maintain documentation, SOPs, and knowledge articles, and provide stakeholder updates.

Key Requirements

  • •Support MDM and endpoint management using Microsoft Intune/Endpoint Manager and other UEM tools.
  • •Experience with AirWatch (VMware Workspace ONE UEM).
  • •Hands-on knowledge of endpoint platforms including Windows 10/11, iOS, Android, and macOS.
  • •Basic scripting capability with PowerShell for endpoint management tasks.
  • •Understanding of ITIL processes and strong communication skills.
Skills:CommunicationCollaborationDocumentationTroubleshooting
Tech Stack:Microsoft IntuneEndpoint ManagerAirwatchMobile Device Management (MDM)MEMMAMMCMWindows 10Windows 11IOSAndroidMacOSPowerShellITILWindows Autopilot

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn