Customer Success Engineer - West (California)

Cyera
Los Angeles
Workplace: RemoteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Communication","Customer relations","Problem-solving","Presentation","Leadership"]

A Customer Success Engineer at Cyera serves as the primary technical expert on the Cyera Platform, guiding customers from onboarding through expansion. You’ll design customized use cases, drive adoption, and ensure customers realize maximum ROI, while coordinating with development and sales teams. The role includes travel, advisory interactions with executives, and mentoring teammates to foster continuous improvement.

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Cyera
Cyera
4 months ago

Customer Success Engineer - West (California)

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Last checked: 3 hours agoStatus: Live

Job Summary

A Customer Success Engineer at Cyera serves as the primary technical expert on the Cyera Platform, guiding customers from onboarding through expansion. You’ll design customized use cases, drive adoption, and ensure customers realize maximum ROI, while coordinating with development and sales teams. The role includes travel, advisory interactions with executives, and mentoring teammates to foster continuous improvement.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
  • •Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
  • •Drive customer adoption through effective onboarding and training processes.
  • •Design and deliver customized use cases that align with customer goals using a consultative approach.
  • •Proactively ensure customers realize the full value of their investment and drive sustained adoption, leading ongoing engagement and expansion.
Travel: Medium travel

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalLife InsuranceDisability Insurance

Key Requirements

  • •Associates degree or equivalent experience; Bachelor’s degree in Computer Science or similar experience a plus
  • •12 years experience with strong project management skills, able to plan/organize/manage multiple projects with strong attention to detail
  • •Self-starter who thrives in a fast-paced startup environment
  • •Results-oriented with proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention
  • •Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments
Experience:12+ yearsData securitySaaSCybersecurity
Education:Associate's
Skills:CommunicationCustomer relationsProblem-solvingPresentationLeadership
Tech Stack:SQLPythonCloudAPIsWeb servicesDLPData Loss PreventionDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor