Associate Systems Administrator (R5873)

Shield AI
Orlando
Workplace: OnsiteFull timeUSD 79,000 - 119,000 annuallyFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Customer-first mindset","Troubleshooting","Organizational skills","Documentation","Communication"]

Provide white-glove, day-to-day IT support for enterprise end users, with a focus on executive users and high-visibility meetings. Support endpoint and user systems across Windows, macOS, and Linux, including troubleshooting, device provisioning, and asset lifecycle activities. Administer access controls via Active Directory and Microsoft Entra ID, manage endpoint security, handle service requests and incidents, and maintain technical documentation while partnering with infrastructure, network, and security teams.

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FursaFursa
Shield AI
Shield AI
3 days ago

Associate Systems Administrator (R5873)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide white-glove, day-to-day IT support for enterprise end users, with a focus on executive users and high-visibility meetings. Support endpoint and user systems across Windows, macOS, and Linux, including troubleshooting, device provisioning, and asset lifecycle activities. Administer access controls via Active Directory and Microsoft Entra ID, manage endpoint security, handle service requests and incidents, and maintain technical documentation while partnering with infrastructure, network, and security teams.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver day-to-day enterprise end-user IT support for endpoint and user systems across Windows, macOS, and Linux, providing timely resolution and escalation when needed.
  • •Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment, including conference room and collaboration technology support for executive events.
  • •Administer user accounts, permissions, and access controls through Active Directory and Microsoft Entra ID (Azure AD) in line with security and compliance requirements.
  • •Support endpoint management and security controls, and maintain IT asset lifecycle activities including provisioning, deployment, inventory tracking, refresh coordination, and secure decommissioning.
  • •Maintain accurate asset records and software licensing information, create technical documentation/standard operating procedures/knowledge base content, and collaborate with infrastructure, network, and security teams.

Pay and Benefits

Salary: USD 79,000 - 119,000 annually
Equity and Bonus:Equity

Key Requirements

  • •1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
  • •Experience supporting Windows and macOS; exposure to Linux is a plus.
  • •Basic experience administering Active Directory or Microsoft Entra ID (Azure AD) or similar identity platforms.
  • •Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
  • •Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
Experience:1-3 years
Education:Bachelor's in Information Technology, Computer Science, or related field
Skills:Customer-first mindsetTroubleshootingOrganizational skillsDocumentationCommunication
Certifications:CompTIA A+Network+Security+Microsoft
Tech Stack:WindowsMacOSLinuxActive DirectoryMicrosoft Entra IDAzure ADTCP/IPDNSDHCPVPNMicrosoft IntuneJAMFIT service managementAsset management toolsJira Service ManagementServiceNowSnipe-ITPowerShellBashVirtualization

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn