Customer Support Representative (Colombia) - September 8th Start Date

Owner.com
Colombia
Workplace: RemoteFull timeUSD 20,000+ annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Empathetic communication","Organization","Problem-solving","Judgment","Customer-first mindset"]

Deliver hospitality-driven, empathetic support to restaurant owners and guests through high-volume inbound calls plus some chats and emails. Resolve complex issues end-to-end with structured problem-solving and sound judgment, while maintaining a 90%+ CSAT target. Manage multiple concurrent conversations, document interactions in Salesforce for continuity, and collaborate with teammates in Slack to improve processes and customer documentation.

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FursaFursa
Owner.com
Owner.com
23 hours ago

Customer Support Representative (Colombia) - September 8th Start Date

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver hospitality-driven, empathetic support to restaurant owners and guests through high-volume inbound calls plus some chats and emails. Resolve complex issues end-to-end with structured problem-solving and sound judgment, while maintaining a 90%+ CSAT target. Manage multiple concurrent conversations, document interactions in Salesforce for continuity, and collaborate with teammates in Slack to improve processes and customer documentation.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver a hospitality-driven, empathetic tone across calls and messages, especially in high-pressure situations.
  • •Provide timely, accurate support for a high volume of inbound phone calls plus chats and emails from restaurant owners and guests.
  • •Manage multiple concurrent conversations and tasks with strong prioritization and follow-through across workstreams.
  • •Take ownership of complex or high-priority issues to drive resolution end-to-end using structured problem-solving and clear communication.
  • •Document customer interactions in Salesforce and collaborate with teammates in Slack to improve tools, processes, and documentation.

Pay and Benefits

Salary: USD 20,000 annually
Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

  • •3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment.
  • •Fluency in Spanish and English (C1/C2) with strong written and verbal communication in both languages.
  • •Proven success in a high-volume, fast-paced support role with clear performance expectations.
  • •Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
  • •Experience working in a CRM environment (Salesforce preferred) and familiarity with telephony tools such as Intercom, TalkDesk, or similar.
Experience:3+ yearsB2B SaaSTechnologyE-commerce
Skills:Empathetic communicationOrganizationProblem-solvingJudgmentCustomer-first mindset
Languages:SpanishEnglish
Tech Stack:SalesforceSlackIntercomTalkDesk

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn