BDC Service / Service Admin - Dave Smith Motors Inc

Sonic Automotive
United States
Full timeUSD 15 - 18 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Organizational skills","Time management","Customer service orientation","Ability to work independently"]

Generate service appointments for customers who contact the dealership online for service of new and pre-owned vehicles. Provide a premium experience by responding to inquiries promptly, professionally, and accurately, using lead management tools and CRM software to manage inquiry flow and update customer files. Track customer interest, enter inquiry details, conduct phone surveys, compile reports and documentation, and assist with cashier duties as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

BDC Service / Service Admin - Dave Smith Motors Inc

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Generate service appointments for customers who contact the dealership online for service of new and pre-owned vehicles. Provide a premium experience by responding to inquiries promptly, professionally, and accurately, using lead management tools and CRM software to manage inquiry flow and update customer files. Track customer interest, enter inquiry details, conduct phone surveys, compile reports and documentation, and assist with cashier duties as needed.
Location: United States
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to internet service inquiries with courtesy, accuracy, and professionalism.
  • •Enter all customer inquiry data into the CRM promptly and accurately.
  • •Generate service appointments from customer inquiries.
  • •Conduct phone surveys to assess customer preferences and experience quality.
  • •Utilize lead management tools, compile reports/forms/documentation, and perform cashier duties as requested.

Pay and Benefits

Salary: USD 15 - 18 hourly

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to respond and work in a fast-paced environment independently and as part of a team.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies, and procedures.
Experience:Automotive
Skills:CommunicationOrganizational skillsTime managementCustomer service orientationAbility to work independently
Languages:English
Tech Stack:MS Office SuiteCRMLead management tools

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn