Customer Services Representative

DP World
Ireland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Proactive mindset","Organization","Attention to detail"]

Join the DP World Control Tower team in Limerick as a Logistics Customer Service Representative, acting as the central point of contact for customers. You’ll handle inquiries and shipment updates, coordinate order fulfillment with operations and warehousing, and work with carriers to track shipments and resolve discrepancies. Maintain accurate case records in internal systems, support on-time delivery, and help improve customer service processes while meeting SLA and compliance requirements.

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DP World
DP World
3 days ago

Customer Services Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join the DP World Control Tower team in Limerick as a Logistics Customer Service Representative, acting as the central point of contact for customers. You’ll handle inquiries and shipment updates, coordinate order fulfillment with operations and warehousing, and work with carriers to track shipments and resolve discrepancies. Maintain accurate case records in internal systems, support on-time delivery, and help improve customer service processes while meeting SLA and compliance requirements.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver professional, responsive customer service for client inquiries, requests, and issues.
  • •Provide updates on shipment status, delivery timelines, and potential delays as the main customer point of contact.
  • •Coordinate with operations, logistics, and warehousing to ensure accurate and timely order fulfillment.
  • •Track shipments with external carriers and partners, resolve discrepancies, and support on-time delivery.
  • •Maintain accurate records of customer interactions and case resolutions using internal systems, and improve service processes.

Key Requirements

  • •Minimum 2 years’ experience in a customer service role; logistics or supply chain experience is advantageous.
  • •Fluent English (written and spoken).
  • •Strong communication skills to liaise with customers and internal teams.
  • •Excellent problem-solving with a proactive, solution-focused mindset.
  • •Proficient in Microsoft Office; CRM or ticketing system experience is desirable.
Experience:2+ yearsLogisticsSupply chain
Skills:CommunicationProblem-solvingProactive mindsetOrganizationAttention to detail
Languages:English
Tech Stack:Microsoft OfficeCRMTicketing systems

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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