High Volume (Total Service) Support Specialist

Own the end-to-end customer experience for Wise’s highest-volume segment, serving Consumer and Business customers moving large amounts of money. You’ll act as the single point of contact, drive first-contact resolution, and coordinate with teams like KYC and Financial Crime while ensuring regulatory decisions are not overridden. Focus on retention by de-escalating friction, educating customers to add value, and using insights/root-cause analysis to improve processes and reduce contact volume.