Store Manager, Johor Premium Outlet (Kulai, 01, MY, 81000)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Leadership","Customer service","Communication","Analytical thinking","Inclusivity"]

Lead the Johor Premium Outlet store by directing a team to deliver exceptional consumer service, drive sales, and meet performance metrics using Crocs’ C.H.A.R.M service model. Own visual merchandising, product flow, replenishment, and operational standards while using analytical thinking and reporting to find in-store opportunities. Recruit, coach, and support team growth, manage POS and inventory/asset protection routines, and uphold a welcoming, inclusive store culture.

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FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Store Manager, Johor Premium Outlet (Kulai, 01, MY, 81000)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Johor Premium Outlet store by directing a team to deliver exceptional consumer service, drive sales, and meet performance metrics using Crocs’ C.H.A.R.M service model. Own visual merchandising, product flow, replenishment, and operational standards while using analytical thinking and reporting to find in-store opportunities. Recruit, coach, and support team growth, manage POS and inventory/asset protection routines, and uphold a welcoming, inclusive store culture.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using Crocs’ C.H.A.R.M service model and lead the store team to surpass sales, consumer service, and charms performance metrics.
  • •Apply analytical thinking and company reporting to identify store opportunities and enable strategic decisions.
  • •Lead visual presentation, product flow, replenishment, and operational standards across the store.
  • •Coordinate, delegate, prioritize, and meet store deadlines with effective follow-up on daily activities.
  • •Manage daily retail operations including POS system management, stock replenishment, seasonal pricing and markdown support, loyalty program promotion, and cleanliness/recovery standards.

Key Requirements

  • •Possess at least STPM / A Level / Diploma / Advanced Diploma or above (preferred).
  • •Minimum 5 years of total retail experience, preferably including previous Store Manager experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel, and Email, and ability to operate a retail Point of Sale system.
  • •Flexible availability for rotational shifts including nights, Saturdays, Sundays, and public holidays.
Experience:5+ yearsRetail
Skills:LeadershipCustomer serviceCommunicationAnalytical thinkingInclusivity
Languages:English
Tech Stack:Microsoft WordMicrosoft PowerPointMicrosoft ExcelEmailPoint of Sale (POS)Microsoft

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn