Remote Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide remote technical support to employees and customers by responding to requests, troubleshooting hardware, software, and network issues, and assisting with password resets and system configurations. Document and escalate complex incidents, maintain knowledge of company systems, and contribute to documentation. You’ll work remotely with potential evening or weekend shifts, using ticketing systems such as ServiceNow or Zendesk.

Location: Houston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to support requests via various communication channels.
•Troubleshoot hardware, software, and network issues.
•Assist with password resets and system configurations.
•Document incidents and escalate complex issues as needed.
•Maintain knowledge of company systems and contribute to documentation.

Key Requirements

•High school diploma or equivalent; IT degree preferred.
•1–3 years of IT help desk experience.
•Knowledge of Windows, macOS, Microsoft 365, and basic networking.
•Experience with ticketing systems such as ServiceNow or Zendesk.
•Familiarity with remote desktop tools and Active Directory.

Experience:1-3 years

Education:High School

Skills:Technical troubleshootingCustomer serviceCommunicationTime managementAttention to detail

Certifications:CompTIA A+Google IT Support

Tech Stack:WindowsMacOSMicrosoft 365ServiceNowZendeskRemote desktop toolsActive DirectoryBasic networking

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

5 days ago

Remote Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Houston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to support requests via various communication channels.
•Troubleshoot hardware, software, and network issues.
•Assist with password resets and system configurations.
•Document incidents and escalate complex issues as needed.
•Maintain knowledge of company systems and contribute to documentation.

Key Requirements

•High school diploma or equivalent; IT degree preferred.
•1–3 years of IT help desk experience.
•Knowledge of Windows, macOS, Microsoft 365, and basic networking.
•Experience with ticketing systems such as ServiceNow or Zendesk.
•Familiarity with remote desktop tools and Active Directory.

Experience:1-3 years

Education:High School

Skills:Technical troubleshootingCustomer serviceCommunicationTime managementAttention to detail

Certifications:CompTIA A+Google IT Support

Tech Stack:WindowsMacOSMicrosoft 365ServiceNowZendeskRemote desktop toolsActive DirectoryBasic networking

Company Brief

Qureos

Website