IT Service Engineer

Celonis
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Proactive","Teamwork","Detail-oriented","Multitasking"]

Provide enterprise IT support as the first point of contact for Celonis employees worldwide. Troubleshoot and resolve issues across macOS and Windows 11, including hardware, software, and network problems, and escalate when needed. Install and maintain desktop/laptop systems and peripherals, support video conferencing and network printers, manage mobile device support via Intune and Kandji, and collaborate with the global IT Service team through phone, email, and remote assistance.

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FursaFursa
Celonis
Celonis
2 days ago

IT Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Provide enterprise IT support as the first point of contact for Celonis employees worldwide. Troubleshoot and resolve issues across macOS and Windows 11, including hardware, software, and network problems, and escalate when needed. Install and maintain desktop/laptop systems and peripherals, support video conferencing and network printers, manage mobile device support via Intune and Kandji, and collaborate with the global IT Service team through phone, email, and remote assistance.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for IT support requests, resolving issues or escalating tickets as necessary.
  • •Provide hands-on support for macOS and Windows, troubleshooting hardware, software, and network issues.
  • •Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
  • •Install, configure, and maintain desktop/laptop systems and peripherals, including network printers and video conferencing systems.
  • •Support mobile devices via mobile device management platforms such as Intune and Kandji and participate in a shift-based support schedule.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusParental LeavePaid LeaveLearning BudgetGym MembershipHealth Insurance

Key Requirements

  • •3-5 years of hands-on IT support experience, troubleshooting and resolving issues across macOS and Windows environments.
  • •Strong knowledge of macOS and Windows 11 operating systems.
  • •Experience with Active Directory and Azure Active Directory.
  • •Understanding of TCP/IP networks with fundamental network troubleshooting skills.
  • •Proficiency in M365 administration/support and mobile device management using Intune and Kandji.
Experience:3-5 years
Skills:CommunicationProblem-solvingProactiveTeamworkDetail-orientedMultitasking
Certifications:ITIL V4 Foundation
Languages:English
Tech Stack:MacOSWindows 11Active DirectoryAzure Active DirectoryTCP/IPM365Microsoft TeamsZoomIntuneKandjiGoogle MeetVideo conferencingNetwork printersMobile device management

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn