Guest Relations Executive - Amara Lounge - Service - Jumeirah Living Marina Gate

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Problem-solving"]

Deliver warm, personalized guest experiences at Amara Lounge by welcoming guests, understanding preferences, and managing the flow of diners with efficient reservations and seating. Handle guest feedback, concerns, and service recovery professionally, coordinating with service and kitchen teams for seamless delivery. Promote outlet offerings, special events, and seasonal promotions to boost guest engagement and revenue opportunities, while building strong guest relationships and loyalty.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jumeirah
Jumeirah
4 weeks ago

Guest Relations Executive - Amara Lounge - Service - Jumeirah Living Marina Gate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver warm, personalized guest experiences at Amara Lounge by welcoming guests, understanding preferences, and managing the flow of diners with efficient reservations and seating. Handle guest feedback, concerns, and service recovery professionally, coordinating with service and kitchen teams for seamless delivery. Promote outlet offerings, special events, and seasonal promotions to boost guest engagement and revenue opportunities, while building strong guest relationships and loyalty.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome and engage guests professionally to ensure a warm, personalized dining experience.
  • •Build and maintain guest relationships by recognizing preferences and anticipating needs to enhance satisfaction and loyalty.
  • •Manage reservations, seating arrangements, and guest flow to maximize operational efficiency and comfort.
  • •Handle guest feedback, concerns, and service recovery promptly with effective resolution and follow-up.
  • •Coordinate with service and kitchen teams to ensure seamless communication and exceptional service delivery.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetShared AccommodationColleague Discounts

Key Requirements

  • •Previous experience as a Guest Relations Executive, Host/Hostess, Guest Service Agent, or in a customer-facing Food & Beverage role within a luxury hospitality environment.
  • •Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
  • •Excellent knowledge of luxury guest service standards and a passion for memorable guest experiences.
  • •Strong interpersonal and communication skills to engage confidently with guests from diverse cultural backgrounds.
  • •Proven ability to handle guest concerns professionally and resolve issues effectively.
Experience:Luxury hospitality
Education:Bachelor's in Hospitality Management, Tourism, Business Administration
Skills:CommunicationInterpersonal skillsCustomer serviceProblem-solving

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn