3 months ago

Operations Program Manager, Capital Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Collaborate across Product, Engineering, Compliance and Operations to design, launch, and scale data-driven collections programs for Stripe Capital loans. Own complex casework while driving automation, process improvements, and QA frameworks to improve recovery rates and customer experience, ensuring regulatory compliance and clear documentation. Work in a fast-paced, cross-functional environment to deliver measurable impact at scale.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Casework & Process Expertise: Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions.
•Program Strategy & Execution: Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals.
•Scaling & Process Optimization: Identify opportunities to automate, standardize, and scale collections operations—reducing manual effort while improving efficiency and consistency as volume grows.
•Compliance & Quality Assurance: Ensure regulatory and policy compliance across all collections activities. Build and maintain QA frameworks—including audits and calibration—to uphold quality standards.
•Data & Performance Management: Monitor program performance through analytics, identify trends and areas for improvement, and develop data-driven strategies to optimize outcomes.

Key Requirements

•3+ years of program management experience, with a focus on operational process design, implementation, and scaling.
•Willingness and ability to perform hands-on casework alongside program responsibilities.
•Strong analytical skills with the ability to use data to drive decisions and measure impact.
•Proven experience delivering cross-functional initiatives and influencing stakeholders without direct authority.
•Excellent communication skills—comfortable conveying complex or sensitive topics to both technical and non-technical audiences.

Experience:3+ yearsFintechCollectionsLending operations

Skills:CommunicationProblem-solvingAnalyticalCross-functional collaborationInfluencing stakeholders

Languages:English

Tech Stack:SQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Stripe

3 months ago

Operations Program Manager, Capital Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Casework & Process Expertise: Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions.
•Program Strategy & Execution: Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals.
•Scaling & Process Optimization: Identify opportunities to automate, standardize, and scale collections operations—reducing manual effort while improving efficiency and consistency as volume grows.
•Compliance & Quality Assurance: Ensure regulatory and policy compliance across all collections activities. Build and maintain QA frameworks—including audits and calibration—to uphold quality standards.
•Data & Performance Management: Monitor program performance through analytics, identify trends and areas for improvement, and develop data-driven strategies to optimize outcomes.

Key Requirements

•3+ years of program management experience, with a focus on operational process design, implementation, and scaling.
•Willingness and ability to perform hands-on casework alongside program responsibilities.
•Strong analytical skills with the ability to use data to drive decisions and measure impact.
•Proven experience delivering cross-functional initiatives and influencing stakeholders without direct authority.
•Excellent communication skills—comfortable conveying complex or sensitive topics to both technical and non-technical audiences.

Experience:3+ yearsFintechCollectionsLending operations

Skills:CommunicationProblem-solvingAnalyticalCross-functional collaborationInfluencing stakeholders

Languages:English

Tech Stack:SQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor