Akima

2 weeks ago

Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the authorized operational lead for enterprise and MTF local-site IT support, managing performance, transition into the integrated EITSI support model, contract execution, staffing, reporting, risk management, and quality control. Lead Government coordination and change enablement across the DHA ITSM environment, ensuring ticket discipline, SLA performance, RMF/ATO technical support, and cybersecurity/privacy compliance for network sustainment and deployment support.

Location: San Antonio

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the contractor’s principal management interface with Government and program stakeholders, including CO/COR, technical leads, DHA J6 leadership, EITSI, and cybersecurity.
•Lead the transition-in effort, including staffing ramp, CAC/GFE coordination, onboarding/training, GFI/GFE transfer, documentation review, historic data transition, and network discovery readiness.
•Manage distributed enterprise IT services using centralized governance, remote-first triage, on-site/near-site support, on-call rotation, and SLA-aligned dispatch.
•Own CONUS/OCONUS staffing execution across recruiting, retention, replacement planning, surge support, unstaffed-site coverage, and continuity during turnover/emergency operations.
•Oversee quality control, self-inspection, performance surveillance, issue prevention/nonrecurrence, monthly reporting, RMF/ATO support, and enterprise change enablement across the DHA ITSM environment.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,640 - 171,394

Key Requirements

•An active DoD Secret clearance is required for consideration.
•Bachelor’s degree in IT, Computer Science, Engineering, Business, Program Management, or related field (or equivalent allowed by solicitation).
•At least 10 years of progressively responsible IT operations, network operations, infrastructure sustainment, service delivery, or program/contract management, including 5 years leading multi-site federal/DoD IT teams.
•Demonstrated experience managing LAN/WLAN/WAN sustainment and distributed IT support across CONUS and/or OCONUS environments.
•Experience managing ITSM-based operations and incident/problem/change/request/asset/service-level/escalation/reporting processes in ServiceNow or a comparable ticketing platform.

Experience:10+ yearsFederal ITDoDIT operationsNetwork operationsITSMService delivery

Education:Bachelor's

Skills:LeadershipRisk managementWritten communicationVerbal communicationCross-functional coordination

Certifications:PMPITIL 4CISSPCISM

Languages:English

Tech Stack:ITSMServiceNowLANWLANWANRMFATOSTIGIAVACUIPIIPHIHIPAASolarWindsOrionARMISAnsibleCMDBITAMEMASS

Eligibility

Security Clearance:Secret

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

2 weeks ago

Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: San Antonio

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the contractor’s principal management interface with Government and program stakeholders, including CO/COR, technical leads, DHA J6 leadership, EITSI, and cybersecurity.
•Lead the transition-in effort, including staffing ramp, CAC/GFE coordination, onboarding/training, GFI/GFE transfer, documentation review, historic data transition, and network discovery readiness.
•Manage distributed enterprise IT services using centralized governance, remote-first triage, on-site/near-site support, on-call rotation, and SLA-aligned dispatch.
•Own CONUS/OCONUS staffing execution across recruiting, retention, replacement planning, surge support, unstaffed-site coverage, and continuity during turnover/emergency operations.
•Oversee quality control, self-inspection, performance surveillance, issue prevention/nonrecurrence, monthly reporting, RMF/ATO support, and enterprise change enablement across the DHA ITSM environment.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,640 - 171,394

Key Requirements

•An active DoD Secret clearance is required for consideration.
•Bachelor’s degree in IT, Computer Science, Engineering, Business, Program Management, or related field (or equivalent allowed by solicitation).
•At least 10 years of progressively responsible IT operations, network operations, infrastructure sustainment, service delivery, or program/contract management, including 5 years leading multi-site federal/DoD IT teams.
•Demonstrated experience managing LAN/WLAN/WAN sustainment and distributed IT support across CONUS and/or OCONUS environments.
•Experience managing ITSM-based operations and incident/problem/change/request/asset/service-level/escalation/reporting processes in ServiceNow or a comparable ticketing platform.

Experience:10+ yearsFederal ITDoDIT operationsNetwork operationsITSMService delivery

Education:Bachelor's

Skills:LeadershipRisk managementWritten communicationVerbal communicationCross-functional coordination

Certifications:PMPITIL 4CISSPCISM

Languages:English

Tech Stack:ITSMServiceNowLANWLANWANRMFATOSTIGIAVACUIPIIPHIHIPAASolarWindsOrionARMISAnsibleCMDBITAMEMASS

Eligibility

Security Clearance:Secret

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website