CommandLink

3 weeks ago

Staff Software Engineer, Notifications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own the architecture and delivery architecture for Command|Alert, turning alert “firehoses” into the right message for the right person through reliable routing, enrichment, and workflow orchestration. Define long-term integration and subscriber configuration models across PagerDuty, Slack, email/SMS, SOAR, Jira, ServiceNow, and webhooks, leveraging Temporal for complex delivery logic and failure recovery.

Location: India, Czech Republic, Poland

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the architecture and long-term direction of Command|Alert, including delivery guarantees, routing logic, enrichment pipelines, escalation policies, and per-tenant configuration.
•Define and evolve the integration model for outbound channels such as PagerDuty, Slack, email, SMS, SOAR platforms, Jira, ServiceNow, CommandLink ITSM, AI triage, and webhooks.
•Design and evolve the Temporal workflow layer for complex delivery logic including grouping, silencing, custom scheduling, business-hours windows, and guaranteed delivery under failure.
•Own long-running channel state for alert volume, processing status, pending queues, and reliable de-queueing or clearing of messages.
•Drive the subscriber configuration model and establish integration technical standards while mentoring engineers and resolving cross-team dependencies.

Pay and Benefits

Perks:Flexible TimeAnnual Bonus

Key Requirements

•Demonstrated experience designing and operating high-reliability notification or alerting systems at production scale.
•Strong integration engineering background across channel brokers including PagerDuty, Slack, email/SMS, ticketing platforms, SOAR, and webhooks.
•Hands-on production experience with Temporal (or a comparable workflow orchestration platform), including long-running workflows and failure recovery.
•Ability to reason across distributed system state where delivery guarantees and idempotency are required.
•Track record of cross-team technical influence by driving alignment on shared contracts or platform capabilities.

Experience:SaaSNotificationsAlertingDistributed systems

Skills:ArchitectureReliabilityDistributed systems reasoningCross-team influenceMentoring

Languages:English

Tech Stack:TemporalPagerDutySlackEmailSMSSOARJiraServiceNowWebhooksAI triageKafka

Company Brief

CommandLink

Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.

Industry: Telecommunications

Website

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CommandLink

3 weeks ago

Staff Software Engineer, Notifications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: India, Czech Republic, Poland

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the architecture and long-term direction of Command|Alert, including delivery guarantees, routing logic, enrichment pipelines, escalation policies, and per-tenant configuration.
•Define and evolve the integration model for outbound channels such as PagerDuty, Slack, email, SMS, SOAR platforms, Jira, ServiceNow, CommandLink ITSM, AI triage, and webhooks.
•Design and evolve the Temporal workflow layer for complex delivery logic including grouping, silencing, custom scheduling, business-hours windows, and guaranteed delivery under failure.
•Own long-running channel state for alert volume, processing status, pending queues, and reliable de-queueing or clearing of messages.
•Drive the subscriber configuration model and establish integration technical standards while mentoring engineers and resolving cross-team dependencies.

Pay and Benefits

Perks:Flexible TimeAnnual Bonus

Key Requirements

•Demonstrated experience designing and operating high-reliability notification or alerting systems at production scale.
•Strong integration engineering background across channel brokers including PagerDuty, Slack, email/SMS, ticketing platforms, SOAR, and webhooks.
•Hands-on production experience with Temporal (or a comparable workflow orchestration platform), including long-running workflows and failure recovery.
•Ability to reason across distributed system state where delivery guarantees and idempotency are required.
•Track record of cross-team technical influence by driving alignment on shared contracts or platform capabilities.

Experience:SaaSNotificationsAlertingDistributed systems

Skills:ArchitectureReliabilityDistributed systems reasoningCross-team influenceMentoring

Languages:English

Tech Stack:TemporalPagerDutySlackEmailSMSSOARJiraServiceNowWebhooksAI triageKafka

Company Brief

CommandLink

Industry: Telecommunications

Website