RTX

4 weeks ago

End User Support Administrator - (Onsite)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide Tier 1-2 end-user support in an enterprise IT environment, troubleshooting hardware and software issues. Configure and manage end-user devices across Windows and Linux, use MECM and BMC FootPrints to resolve incidents, perform system administration tasks, assist with virtual desktop environments (VMware/ESXi), and ensure monthly patching while delivering excellent customer service.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
•Assist with the configuration, management, and maintenance of end-user devices and applications within Linux and Microsoft environments.
•Support and utilize COTs software tools like MECM, BMC FootPrints, and other tools to manage end-user systems and resolve incidents.
•Perform system administration tasks such as user account management, password resets, permissions, certificates, and group policy updates.
•Assist in maintaining and troubleshooting virtual desktop environments using tools like VMware, ESXi, and VSphere.

Pay and Benefits

Salary: USD 68,900 - 131,100 annually

Perks:MedicalDentalVision401kParental Leave

Key Requirements

•Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
•Must have IT experience working in an Enterprise IT environment.
•Must be able to work shift schedule to include nights, weekends and holidays.
•DoD 8570 IAT Level II certification (Security+ or CISSP preferred) is required on day 1.
•Active and transferable U.S. government issued Top Secret security clearance is required prior to start date with the ability to obtain SCI after start. U.S. citizenship is required.

Experience:AerospaceDefenseDoDGovernment

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTeamwork

Certifications:IAT Level IISecurity+CISSPTS/SCI

Tech Stack:MECMBMC FootPrintsVMwareESXiVSphereWindowsLinuxActive DirectoryDNSGroup Policy

Eligibility

Nationality:US National

Security Clearance:Top Secret

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX