Principal PM, Client Success

Adobe Systems
San Francisco, Seattle, San Jose
Workplace: OnsiteFull timeUSD 148,100 - 282,100 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Strategic","Consultative","Stakeholder influence","Communication","Empathy","Initiative driving"]

Lead client engagement for Adobe Unified Platform (AUP), partnering with product teams that build on the platform. Translate client needs into AUP investments and drive adoption across capabilities used by Adobe products. Develop tailored engagement models, understand client goals and competitive pressures, and align with leaders, PMs, architects, engineering, design, and program management to advance roadmap priorities and inform trade-off decisions using data.

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Adobe Systems
Adobe Systems
1 day ago

Principal PM, Client Success

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Job Summary

Lead client engagement for Adobe Unified Platform (AUP), partnering with product teams that build on the platform. Translate client needs into AUP investments and drive adoption across capabilities used by Adobe products. Develop tailored engagement models, understand client goals and competitive pressures, and align with leaders, PMs, architects, engineering, design, and program management to advance roadmap priorities and inform trade-off decisions using data.
Location: San Francisco, Seattle, San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own how AUP engages key client teams and translate client needs into AUP platform investments.
  • •Develop tailored engagement models and serve as a trusted navigator into AUP.
  • •Contextualize AUP capabilities to client goals, customer problems, and competitive pressures.
  • •Drive cross-functional alignment across leaders, PMs, architects, engineering, design, and program management.
  • •Foster client relationships and influence roadmap and investment decisions using trade-offs and data tied to customer value and business impact.

Pay and Benefits

Salary: USD 148,100 - 282,100 annually

Key Requirements

  • •10+ years in product management, strategy consulting, business development, or similar roles, focused on customer and business problems and tailored solutions.
  • •Influence senior leaders and collaborators through excellent written and verbal communication.
  • •Ability to operate in unstructured situations and drive initiatives without waiting for detailed direction.
  • •Empathy and curiosity for creative workflows and where the space is moving with AI and agentic technologies.
Experience:10+ years
Skills:StrategicConsultativeStakeholder influenceCommunicationEmpathyInitiative driving
Tech Stack:Adobe Unified Platform (AUP)AIAgentic technologiesFireflyPhotoshopIllustrator

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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