Onboarding Project Manager - NORAM

Cloudbeds
North America
Workplace: RemoteFull timeUSD 70,000 - 80,000 annuallyFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Communication","Stakeholder management","Project management","Language proficiency","Presentation skills","Problem-solving","Customer relationship management"]

Lead end-to-end onboarding projects for mid-market Cloudbeds customers in a fast-paced SaaS environment. Collaborate across Onboarding, Account Management, Sales, Product, Support, and Professional Services to define scope, manage timelines, mitigate risks, and ensure adoption from go-live through handoff to Account Management.

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FursaFursa
Cloudbeds
Cloudbeds
3 months ago

Onboarding Project Manager - NORAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Lead end-to-end onboarding projects for mid-market Cloudbeds customers in a fast-paced SaaS environment. Collaborate across Onboarding, Account Management, Sales, Product, Support, and Professional Services to define scope, manage timelines, mitigate risks, and ensure adoption from go-live through handoff to Account Management.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
  • •Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
  • •Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
  • •Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
  • •Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Remote WorkPaid LeaveWellness StipendParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
  • •Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
  • •Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
  • •Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
  • •Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Experience:4+ yearsHospitalitySaaSOnboarding
Skills:CommunicationStakeholder managementProject managementLanguage proficiencyPresentation skillsProblem-solvingCustomer relationship management
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceZendeskSlackCloudAI

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn