Cloudbeds

1 month ago

Onboarding Project Manager - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding projects for mid-market Cloudbeds customers in a fast-paced SaaS environment. Collaborate across Onboarding, Account Management, Sales, Product, Support, and Professional Services to define scope, manage timelines, mitigate risks, and ensure adoption from go-live through handoff to Account Management.

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Salary: USD 70,000 - 80,000 annually

Perks:Remote WorkPaid LeaveWellness StipendParental LeaveHome OfficeLearning Budget

Key Requirements

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Experience:4+ yearsHospitalitySaaSOnboarding

Skills:CommunicationStakeholder managementProject managementLanguage proficiencyPresentation skillsProblem-solvingCustomer relationship management

Languages:EnglishPortugueseSpanish

Tech Stack:SalesforceZendeskSlackCloudAI

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 month ago

Onboarding Project Manager - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Salary: USD 70,000 - 80,000 annually

Perks:Remote WorkPaid LeaveWellness StipendParental LeaveHome OfficeLearning Budget

Key Requirements

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Experience:4+ yearsHospitalitySaaSOnboarding

Skills:CommunicationStakeholder managementProject managementLanguage proficiencyPresentation skillsProblem-solvingCustomer relationship management

Languages:EnglishPortugueseSpanish

Tech Stack:SalesforceZendeskSlackCloudAI

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn